Cruise Reservation Specialist

Destination Careers•Georgia, GA

10d•$35,000 - $75,000•Remote

About The Position

The Cruise Reservation Specialist assists clients with selecting, booking, and managing cruise vacations. The role provides guidance on cruise options based on clients’ preferences, budgets, and needs, drawing on knowledge of cruise lines, destinations, itineraries, ship amenities, and travel requirements. This is a remote role requiring strong communication, sales, and organizational skills. The position is offered as full-time or part-time.

Requirements

Previous experience in travel sales, reservations, or customer service is preferred but not required.
Strong knowledge of cruise lines, destinations, and travel industry trends.
Excellent verbal and written communication skills.
Ability to multitask and manage multiple bookings efficiently.
Sales-oriented mindset and passion for helping clients plan vacations.
Proficiency with online booking systems, CRM software, and Microsoft Office Suite.
Self-motivated and able to work independently in a remote environment.

Nice To Haves

Certification in travel or the cruise industry, such as CLIA certification.

Responsibilities

Assist clients with cruise inquiries, reservations, and modifications via phone, email, and online platforms.
Provide guidance on cruise destinations, itineraries, ship amenities, and travel requirements.
Process bookings and payments accurately and in compliance with company policies.
Build client relationships through personalized service and follow-ups.
Stay updated on cruise line promotions, policies, and travel regulations.
Collaborate with cruise partners to secure deals and exclusive perks for clients.
Address client concerns and professionally troubleshoot booking-related issues.
Upsell and cross-sell additional travel services, including excursions, travel insurance, and pre- or post-cruise accommodations.