Online | Customer Support | Cruise Specialist | We Will Train You

Aisles & Abroad • Newark, NJ

12d

About The Position

We are seeking service-focused and detail-oriented individuals to join the team as a Customer Support Cruise Specialist. This entry-level travel industry role involves assisting clients with cruise planning, coordinating reservations, and providing a smooth booking experience from start to finish. No prior cruise experience is required; training and support are provided.

The role is suited to people who enjoy travel and customer service and want to help others plan memorable experiences while developing skills in cruise bookings and client support. The work environment is described as flexible, and candidates should be comfortable working independently in a remote or structured environment.

Requirements

• Strong communication skills and a customer-first approach.
• Attention to detail and the ability to stay organized.
• Comfort using online systems and booking tools.
• Ability to work independently in a remote or structured environment.

Nice To Haves

• Customer service, hospitality, or administrative experience is helpful but not required.

Responsibilities

• Assist clients with exploring cruise options, itineraries, and onboard experiences.
• Support the booking and confirmation process for cruise reservations.
• Respond to customer questions about destinations, cruise lines, and travel requirements.
• Review reservation details, including dates and traveler information, to ensure accuracy.
• Maintain organized records of client bookings and communications.
• Provide timely follow-up and support before and after travel.

Benefits

• Structured onboarding and role-specific training.
• Access to cruise booking platforms and travel resources.
• Ongoing development and support.
• Flexible work environment.
• Collaborative and team-oriented culture.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed