(fluent English & Spanish) Customer Support Consultant (Remote)

SupportYourApp

2d • Remote

About The Position

SupportYourApp is a global Intelligent Support-as-a-Service company that partners with technology companies and industry leaders in more than 30 countries. The company delivers customer and technical support in 60 languages across diverse industries. The Customer Support Consultant will provide customer support for a client’s solutions in a multicultural, multilingual environment, working remotely from a home office. The role focuses on customer inquiries about bookings and transportation, driver support, ticket handling, and customer satisfaction. The schedule is Monday through Friday, 5 AM–1 PM (GMT-3).

Requirements

• Native Spanish and excellent English communication skills, at least C1 in both spoken and written communication.
• At least 1 year of customer service experience.
• Strong communication and problem-solving skills.
• Ability to handle customer inquiries across multiple communication channels.
• Responsible, proactive, and customer-oriented attitude.
• Personal computer with at least 8 GB of RAM.
• Stable internet connection with minimum speeds of 50 Mbps download and 40 Mbps upload.

Nice To Haves

• Experience in logistics, transportation, or travel-related customer service.
• Experience with Freshdesk.

Responsibilities

• Deliver customer support via phone, email, chat, and social media.
• Assist customers with booking questions and transportation-related inquiries.
• Answer incoming phone calls from drivers and help resolve their issues.
• Handle and track customer support tickets in Freshdesk.
• Escalate complex cases to relevant internal teams.
• Build strong and lasting customer relationships.
• Handle sensitive customer data carefully and securely.
• Apply customer happiness practices.
• Maintain a deep understanding of the client’s solutions and meet KPIs.

Benefits

• Opportunity to cooperate fully remotely.
• Inclusive international environment.
• Compensation in USD.
• Rewards for referring friends.
• Balance between project workload and personal time, with an internal health policy.
• Responsive leadership interested in employee development and long-lasting cooperation.
• Opportunities for self-development.
• A culture built on trust, with no time-tracking requirements.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed