(Fluent English) Technical Support Consultant (remote)

SupportYourApp

17h • Remote

About The Position

SupportYourApp is a global Intelligent Support-as-a-Service provider that has partnered with technology companies and industry leaders since 2010. The company provides secure customer and technical support in more than 60 languages and over 30 countries. This remote Technical Support Consultant role supports clients using secure private access solutions, including VPNs and related authentication and network technologies. The position involves troubleshooting across operating systems, analyzing network traffic and logs, and working with clients and technical teams to resolve technical issues. The company describes its environment as multicultural and multilingual, with a People First management approach and an emphasis on development and long-term collaboration. Specific compensation, benefits, and work conditions depend on the engagement agreement; some benefits may not apply to independent contractors.

Requirements

• Solid knowledge of networking concepts, including IPsec tunnels, DNS, packet tracing, network ports, and firewall functionality.
• Understanding of network infrastructure, including VPNs, routing, split tunneling, and connector-based WireGuard tunnels.
• Basic understanding of network protocols such as OpenVPN, IKEv2, and WireGuard.
• Ability to read and analyze log files to troubleshoot technical issues.
• Confidence working with Windows, Linux, macOS, Android, and iOS.
• Strong analytical thinking and research skills.
• Positive, proactive, and responsible attitude.
• Personal computer with at least 8 GB of RAM and a stable internet connection with minimum speeds of 50 Mbps download and 40 Mbps upload.

Nice To Haves

• Experience with cloud platforms such as AWS or Microsoft Azure.
• Understanding of Identity Providers and Single Sign-On solutions, such as Google Workspace and Microsoft Entra ID (formerly Azure AD).
• Customer-facing experience.

Responsibilities

• Assist clients with setting up and troubleshooting secure private access solutions and accessing internal resources.
• Help clients configure and troubleshoot multifactor authentication for VPN and private access solutions.
• Analyze network traffic to identify potential bottlenecks and recommend performance improvements without compromising security.
• Advise on bandwidth allocation and prioritization for VPN users to maintain reliable, secure connections.
• Analyze log files to investigate technical issues and identify root causes.
• Provide technical guidance and troubleshooting support across different operating systems.
• Collaborate with clients and technical teams to resolve issues and ensure a smooth user experience.

Benefits

• Flexible schedule.
• Opportunity to cooperate fully remotely.
• Inclusive international environment.
• Compensation in USD.
• Rewards for referring friends.
• Balance between project workload and personal time, plus an internal health policy.
• Responsive leadership interested in development and long-lasting cooperation.
• Opportunities for self-development.
• Culture built on trust, with no time-tracking requirements.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed