Customer Support Center Representative

Finning • Calgary, AB

3d • Onsite

About The Position

Fixed-Term Contract | Monday to Friday | 40 Hours per Week

Are you a customer-focused professional who enjoys helping people, solving problems, and working in a fast-paced environment? We are looking for a Customer Support Centre Representative to join our team on a fixed-term contract basis. As the first point of contact for customers, you will play a critical role in delivering an exceptional customer experience by directing inquiries, coordinating service requests, and supporting branch operations. This position works Monday to Friday and includes occasional overnight on-call shifts each month.

Requirements

• High School Diploma (Grade 12) or equivalent.
• Minimum 1 year of experience in a customer service, call centre, receptionist, dispatch, or similar support role.
• Experience working in a fast-paced, high-volume environment.
• Strong computer skills, including Microsoft Office applications.
• Excellent verbal and written communication skills.
• Strong customer service mindset with a focus on finding solutions.
• Exceptional attention to detail and organizational skills.
• Ability to multitask and prioritize competing demands.
• Strong problem-solving and decision-making abilities.
• Comfortable working independently and as part of a team.
• Professional and confident when interacting with customers and stakeholders.

Responsibilities

• Answer and manage incoming customer calls in a high-volume environment.
• Identify customer needs and connect them with the appropriate branch, department, or team member.
• Provide professional, timely, and accurate customer service.
• Handle sensitive and priority inquiries with discretion and professionalism.
• Gather customer information and service requirements.
• Create and document service requests for branch follow-up and resolution.
• Ensure all customer interactions are accurately recorded.
• Respond to incoming customer chats and online inquiries.
• Direct parts and service requests to the appropriate teams.
• Collect key information and coordinate follow-up communication.
• Participate in occasional overnight on-call rotations.
• Monitor and respond to after-hours customer inquiries and urgent requests.
• Accurately document and communicate call-out information to appropriate teams.
• Assist with maintaining accurate branch information and customer resources.
• Support reception coverage when required.
• Record and communicate customer feedback and operational updates.
• Assist with reporting and administrative activities that support daily business operations.
• Identify sales opportunities and submit customer leads.
• Route customer inquiries to sales and support teams for follow-up.
• Help ensure customers are connected with the right resources promptly.

Benefits

• Monday to Friday schedule
• Opportunity to work in a collaborative and supportive team environment.
• Gain experience supporting customers across multiple business areas.
• Play an important role in delivering excellent customer service and operational support.
• Develop valuable experience with customer support and service management systems.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED