Account Representative- Customer Support Center
About The Position
FleetPride is the largest after-market distributor of heavy-duty truck and trailer parts in the U.S. with some of the best and brightest people in the business! Partner with the best in the heavy-duty industry and apply today! As an Account Representative, you will act as a liaison, provide product/services information over phone or email and resolve any emerging problems that our largest customer may face. The target is to ensure excellent customer service standards, respond efficiently to customer inquiries and actively support the National Account Managers to achieve sales excellence.
Requirements
- High School Diploma (or GED or High School Equivalence Certificate) required
- Minimum 2 years of experience in an administrative role
- Intermediate level knowledge of MS Excel, MS Word, MS PowerPoint, MS Access
Nice To Haves
- Bachelor’s Degree preferred
- Prior experience in a customer service environment is preferred
- Ability to grow into an Inside Sales position
- Knowledge of AS400 is a plus
Responsibilities
- Be the voice of the Customer Support Center (CSC) by handling all calls to CSC’s general sales line, confidently address issues and providing customer’s exceptional service.
- Develop customer relationships by provide the prompt action to all calls, including writing orders, providing order tracking information, answering questions and addressing concerns regarding past and future orders.
- Recommend solutions based on customers’ needs and interests.
- Estimate, quote, discuss contract terms, address warranty, delivery status and issue credits for FleetPride’s largest regional customers.
- Work with sales group to develop and market industry leading product lines.
- Contact target accounts on a monthly basis through a variety of channels in an effort to promote special offers as determined by management.
- Collaborating with a variety of different departments to better serve the clients’ needs, such as Category Management, Legal and Supply Chain.
- Identify research and resolve customer issues.
- Follow up on customer inquiries not immediately resolved.
- Create and maintain reports that drive the success of the sales process.
- Ensure FleetPride remains competitive while maximizing margins by updating customer pricing matrix.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
