Account Support Representative

EECO•Norfolk, VA

5d•Onsite

About The Position

The Account Support Representative (ASR) works closely to support the Key Account Specialist to deliver an exceptional experience to our customers. The ASR will work in collaboration with internal and external personnel to accomplish their goals. This will include but not be limited to Key Account Managers, Key Account Specialists, other ASR’s, Product Specialists, Technical Specialists, Product Service Reps, any internal supporting departments, and vendor partners. Results generated by the ASR will have a direct and immediate impact on sales, profit, and other corporate strategic growth initiatives. From the time an order is placed, the Account Support Rep will own all aspects of delivering an exceptional customer experience. This will include having direct customer account responsibility via telephone and email communications, and the entire backend of the order process through oversight of delivery and resolution of items affecting payables.

Requirements

High School Diploma or GED equivalent
Authentic customer service commitment – collaborative personality; tenacity to successfully see a challenge through to the end
Intermediate knowledge of Microsoft Excel spreadsheet software
Strong communications skills (both written and oral)
Ability to work independently and autonomously
Strong attention to detail and analytical abilities
Ability to learn; to become proficient in EECO's business systems and have a willingness to train for additional responsibilities, which will facilitate future professional growth.

Nice To Haves

Industrial sales experience (helping customers find best option/part/solution) is real plus

Responsibilities

Manage promise dates, track shipments from vendors, expedite open customer orders, determine, or confirm shipping logistics.
Enter Purchase Orders to our vendors via email, or online order entry.
Primary contact for Accounts Payable and Accounts Receivable regarding open issues.
Respond to customer inquiries and order status inquiries utilizing our internal business system.
Provide customer with copies of documentation related to the transaction when requested.
Work with warehouse to ensure freight claims are processed, track shipments from vendors, expedite open customer orders, determine or confirm shipping logistics.
Daily review of invoicing reports to identify margin loss, actively work the invoice exception report and manage customer specific open order reports.
Assist Managers and Key Account Specialist with other administrative tasks.