Customer Support Representative

Kia Corporation•Tustin, CA

3d•$54,833 - $68,511•Onsite

About The Position

The role of the Customer Support Representative is to work with Kia customers, dealers, field staff, engineers and other Kia team members to support the investigation and resolution of allegations of Kia vehicle product liability, including subrogation claims. This may include the administration of attorney demands, reimbursement requests, settlements of disputes and other vehicle related transactions.

Requirements

Bachelor’s degree or equivalent work experience required
Automotive industry experience preferred
Minimum 3+ year’s analytical and administrative support experience
Minimum 2 years’ experience within a customer support environment
Excellent communication skills required (written and oral)
Minimum 50+ wpm typing skills
Working knowledge of personal computers and Microsoft software.
Well organized, with the ability to complete projects as assigned

Responsibilities

Administer and document all product liability allegation customer cases that require investigation while following established department procedures.
Analyze the facts and other issues of each case. Thorough understanding of Kia’s options in a given circumstance and use independent judgment and negotiation skills to evaluate and determine the appropriate actions to take and ways to resolve customer issues and claims.
Monitor trends in vehicle performance; work with Manager to compile information and identify business and product quality issues for evaluation.
Other projects as necessary, including quarterly TREAD case reviews to ensure accurate TREAD reporting.