Customer Support Representative

Badger Meter•Centennial, CO

8d•$25 - $27•Onsite

About The Position

The Customer Support Specialist provides daily administrative and service support on standard, routine requests. This role monitors and processes orders and quotes, keeps account information accurate, and supports timely issue resolution, all while contributing to a positive experience for our customers.

Requirements

High school degree/GED required
1-3 years of experience in customer support, sales support or customer facing role
Beginning a career in customer account management, sales support or customer operations
Experience supporting internal and external customers such as sales or customer service required
Proficiency with Microsoft Office Software required
Collaboration: Work collaboratively with others across the organization to achieve shared objectives.
Communication: Convey information and ideas clearly and concisely to individuals or groups in an engaging manner that helps them understand and retain the message; listen actively to others.
Initiating Action: Take prompt action to accomplish work goals; take action to achieve results beyond what is required; be proactive.
Work Standards: Setting high standards of performance for self and others; assuming responsibility and accountability for successfully completing assignments or tasks; self-imposing standards of excellence rather than having standards imposed.

Nice To Haves

Bachelor’s degree preferred

Responsibilities

Assist with maintaining annual customer quotes and updating pricing during renewals to ensure accuracy and consistency
Support customer-facing teams with reporting, data entry, and documentation to help meet customer needs
Help resolve customer order discrepancies, invoicing questions, and delivery concerns in a timely manner
Provide administrative support and tracking for customer-related escalations and special projects
Assist with maintaining and updating customer accounts to ensure current and accurate information
Track open customer orders and proactively follow up to ensure issues are resolved within defined service levels
Support non-standard customer change activities, including documentation and communication updates
Perform other related duties as needed to support

Benefits

Competitive Pay
Annual Bonus
Eligible for Annual Pay Increases
Comprehensive Health, Vision, and Dental Coverage
15 days Paid Time Off
+ 11 Paid Holidays
Two Ways to Save for Retirement: Badger Meter contributes 25 cents for every dollar you contribute to the plan, up to 7% of your eligible compensation. In addition to the match, the company will also contribute 5% of your eligible compensation to your Defined Contribution account on an annual basis.
Additional access to a certified financial planner to help ensure your money is working for you, at no cost!
Employer Paid benefits including: Employee Assistance Program (EAP), Basic Group Life Insurance, Short Term Disability, and more
Educational Assistance – Tuition Reimbursement up to $5,250
Voluntary benefits including: Additional Life Insurance, Long Term Disability, Accident and Critical Illness coverage
Health Savings Account (HSA) & Flexible Spending Account (FSA) options