Customer Support Associate

Arrow Electronics•Alpharetta, GA

1d•$20 - $25•Hybrid

About The Position

Arrow Electronics is a global provider of products, services, and solutions to industrial and commercial users of electronic components and enterprise computing solutions. Arrow Electronics guides innovation forward for over 220,000 leading technology manufacturers and service providers. With 2025 sales of $30.9 billion, Arrow develops technology solutions that improve business and daily life. The company maintains 228 locations worldwide with over 85 countries served. Join our team as a Customer Support Associate at our Alpharetta branch!

Requirements

Typically requires a 2-year degree or 2–4 years of experience.
Intermediate Excel skills required
Strong communication skills (written, verbal, listening)
Ability to multitask and manage priorities in a fast-paced environment.
Proficiency in ERP systems and related tools.
Skilled in problem-solving, escalation management, and assertive communication.
Collaborative mindset with the ability to work across multiple departments.
Viable candidates for this position must be eligible for an export license or be a U.S. Person (which includes but is not limited to U.S. citizens or nationals, lawful permanent residents, refugees, and asylees).

Responsibilities

Provide expert internal and external customer service and sales support to both the Inside Sales Team and customer engagements.
Assist in maintaining performance expectations to further enhance Arrow's position within each customer and supplier.
Backlog Management.
Responsible for the Order to Invoice Process including but not limited to: managing on-time delivery, customer scorecards, adjusting customer contract request dates in accordance with Federal Regulations, expediting to meet need dates, etc.
Support sales team with direct customer contact for Quality assurance processes.
Providing first point of escalation after initial set of expedites.
Handle branch service requests (sure ship and sure receipt), RMA (Return Material Authorization), initiate CAR (Corrective Action Request) FQR (Field Quality Request) analysis, submit Customer Surveys (NAFTA, ISO Cert’s, Quality, etc.) and correct post-delivery issues (wrong carrier, wrong packaging, wrong shipping account, etc.) while working origin of any SMI (Slow Moving Inventory) and Sludge.
Liaison between customer, Inside Sales, and suppliers.
This requires customer-facing activities including attending customer calls to review critical item status and escalations on issues with follow-through to resolution.
Collaboration with internal personnel to include Asset, Field Sales, Quality, Transportation, and Inside Sales.