Customer Support Associate

Ametek, Inc. • Olivette, MO

1d

About The Position

This position supports the Customer Service and Sales teams by undertaking a broad range of customer service duties for assigned customers related to service, quotations and orders. Duties include; pricing, quoting, purchase order review, order entry, resolving customer hold issues, expediting customer orders, and addressing customer inquiries and concerns with the objective of maintaining positive customer relationships within the organization.

Requirements

• High School diploma or equivalent
• 3-5 years as a Customer Service Representative in OEM, MRO / Aftermarket preferred.
• Proven team player who has demonstrated capabilities in the following areas: excellent communication, presentation, and interpersonal skills, well developed problem-solving skills; solid organizational skills; and the demonstrated ability to be self-directed and effectively relate to all levels of an organization
• Attention to detail, accuracy is imperative
• Ability to be an effective team member and display initiative
• Looking for a hands-on individual
• Proven business partnership skills with the demonstrated ability to work in a matrixed organizational environment
• Must be able to manage a high volume of transactions and prioritize work to meet the growing demands of the business
• Ability to work well under pressure, multitask and meet deadlines
• The right candidate will be ambitious, flexible and have a desire to learn
• Computer skills to include Word, Outlook and Excel.
• Ability to handle confidential information in a discreet, professional manner
• Must be able to proficiently write, read and speak English
• Must have the ability to clearly and concisely communicate in English with customers

Nice To Haves

• Aerospace industry experience is a plus

Responsibilities

• Act as the primary interface between assigned customers and AMETEK Sales, Operations and Finance colleagues to support customer needs and AMETEK business objectives.
• Purchase order review, order entry and maintenance, and resolution of customer issues.
• Must understand repair operations and associated workflow.
• Review customer contracts, specifications, purchase orders, shipping instructions and other customer requirements and support documentation for data entry.
• Maintain files for quotes, orders, contracts and related customer documents.
• Interact with the sales team to identify and clarify information and research needs.
• Performs other related duties as assigned by responsible manager and/or business unit manager

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED