Customer Support Associate

H2O4LifeWaterloo, ON
CA$70,000 - CA$80,000Onsite

About The Position

This is a full-time, Monday to Friday position with no cold calling, no door-to-door sales, and no weekend work. Every appointment is scheduled for you, allowing you to focus on delivering an exceptional customer experience while introducing homeowners to innovative Canadian-made water treatment and home improvement solutions. H2O4Life is a proudly Canadian company specializing in premium water treatment and environmentally responsible home solutions. Our mission is simple: help Canadian families enjoy healthier, cleaner homes through innovative products backed by exceptional service. We're committed to creating a workplace where employees are supported, rewarded, and encouraged to grow. Through ongoing training, mentorship, and advancement opportunities, many of our team members have built long-term careers with us. If you're looking for more than just a job, H2O4Life offers a place where your hard work is recognized and your future has no limits.

Requirements

  • Friendly, outgoing personality with excellent communication skills
  • Positive attitude and willingness to learn
  • Professional appearance and dependable work ethic
  • Strong customer service mindset
  • Valid driver's license and reliable transportation
  • Full-time availability, Monday through Friday

Responsibilities

  • Meet with homeowners at company-scheduled appointments
  • Perform basic in-home product and water quality assessments (training provided)
  • Educate customers on solutions that improve water quality, efficiency, and comfort
  • Recommend products that best fit each customer's needs
  • Deliver exceptional customer service from start to finish
  • Build lasting relationships based on trust and professionalism

Benefits

  • Full-time, permanent position with long-term stability
  • Monday to Friday schedule
  • Company-provided appointments
  • Paid training
  • Competitive base salary plus performance bonuses
  • Career advancement based on performance
  • Positive, supportive team environment
  • Team outings
  • Ongoing coaching and professional development
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