German Speaking Customer Support Associate with CAD 3D

Revalize

5d

About The Position

Revalize is seeking a first-level Customer Support Associate (CSA) to provide superior software support to its clients. This is a full-time position. The CSA role is an early-career position focused on gaining professional experience while analyzing and troubleshooting technical issues for customers. Successful CSAs use their analytical aptitude and communication skills to resolve technical and functional issues, communicate professionally with customers, and take pride in delivering quality solutions promptly. The CSA is a key member of the Global Customer Support (GCS) team, often referred to as Level 1 or Tier 1 agents. Advancement within GCS depends on factors such as performance, knowledge, ability, and alignment with Revalize core values.

Requirements

• Expertise in using 3D CAD systems (Inventor, SolidWorks, TENADO CAD, AutoCAD 3D, etc.)
• Excellent written and spoken German and English skills.
• Enjoyment of problem-solving
• Experience in customer service
• The ability to communicate technically complex topics in an understandable manner through training and workshops.
• Familiarity with the operation, installation, and troubleshooting of Windows software.

Nice To Haves

• Technical background, e.g., training as a technical draftsman or in wood/metalworking, mechanical engineering, or architecture.
• Working knowledge of Salesforce
• Understanding of networking topologies & protocols

Responsibilities

• Provide excellent customer service to Revalize customers and teammates through consistent and thoughtful behavior aligned with Revalize values.
• Provide support for incoming queries and issues related to the company’s proprietary software solutions.
• Identify, evaluate, and prioritize end-user issues to ensure that inquiries are successfully resolved.
• Adhere to established customer service and documentation standards.
• Solve and respond to first-level support requests and escalate issues as required.
• Author, edit, and actively contribute to the improvement of knowledgebase articles, FAQs, and functional documentation related to Revalize proprietary software, processes, and procedures.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 101-250 employees