Customer Support Associate - Miami Gardens, FL (E-Commerce)
El Dorado Furniture•Miami Gardens, FL
•Onsite
About The Position
This role is for a Customer Support Associate in an E-Commerce environment, located at the Corporate Office. The position requires providing excellent customer service and working collaboratively within a team. Responsibilities include communicating with customers via email, chat, and phone, addressing and resolving customer requests efficiently, providing detailed product/service information, and assisting with online order and payment processing.
Requirements
- Excellent phone etiquette.
- Excellent organization skills, detail oriented and communication skills.
- Work well in a team environment.
- Strong problem-solving skills.
- Multi-task.
- Ability to prioritize workload.
- Good computer skills.
- Fluent in English and Spanish.
Responsibilities
- Provide excellent customer service.
- Work as part of a team.
- Communicate with customers through email, chat and over the phone.
- Address customer request and resolve them in a timely and efficient manner.
- Give detailed information of services or products.
- Assist the customer to process online orders and payments.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
