Customer Support Associate (Long term Contract)

Aerotek•Mississauga, ON

4d•Onsite

About The Position

Aerotek has an immediate opening for a Temporary HR Assistant (Customer Support Associate) in the Mississauga, ON office. This is a contract position with the possibility of transitioning into a permanent role. Aerotek is an operating company within Allegis Group, a global leader in talent solutions. We are a privately held organization with over 200+ offices nationwide. We work with 95% of Fortune 500 companies and specialize in staffing and services solutions in manufacturing, logistics, construction, aviation, facilities and maintenance. We are a team of driven people who push ourselves and those around us to develop personally and professionally. At Aerotek, you can expect a dynamic and competitive work environment. We are actively interviewing and hiring for Customer Support Associates to join our team!

Requirements

BA/BS degree in Human Resources, Business, and Accounting preferred.
2 + years experience in a customer service related position.
Ability to priorities, organize, problem solve and meet deadlines and goals.
Ability to communication effectively and provide proper follow up.

Responsibilities

Ensuring front office customer service (telephone and reception desk).
Completing internal payroll.
Managing timecard audit and collection (including contacting contractors and/or clients for missing timecards) in PeopleSoft and AHCS.
Time and Audit Billing report audit.
Managing the distribution and explanation of expected and actual commission numbers.
Resolution of all spread and commission related issues.
Ensuring timecards for AHCS exception accounts are submitted to corporate associate in a timely manner.
Managing the Unemployment Process including claims and hearings.
Managing the Worker's Compensation Program including education, filing claims and alternate light duty locations.
Managing the processing of payroll (sort, stuff and mail).
Resolution of all payroll and invoicing issues (adjustments, lost checks, invoice issues, etc.)
Managing all filing.
Ensuring an adequate supply of Pre Employment Packets are on hand.
Completing pre employment paperwork with contractors.
Managing contractor and internal benefits program.
Ensuring the accurate and timely entry of starts and finishes in PeopleSoft.
Audit of New Starts reports.
Managing the HR folder process.
Selling Direct Deposit or electronic deposit and CashPay to all contractors and clients.
Managing the use of DHL or FEDEX.
Ensuring the timely processing of Tax Credit Forms.
Ensuring adequate levels of administrative and galley supplies.
Managing P Card account.