(IT) Help Desk Technician (Long-Term Contract)

Simply Great Staffing • Renton, WA

1d • Onsite

About The Position

Join our client as an Information Technology (IT) Help Desk Technician and become a vital part of a dynamic team! In this exciting role, you'll provide top-notch technical support for desktop computers, printers, applications, and related technology. You'll have the opportunity to engage in one-on-one consultations with end users, diagnose and resolve unique, non-recurring problems, and assist in the maintenance and testing of IT equipment. This is your chance to contribute to a mission-driven organization and enhance your IT skills in a supportive environment.

Requirements

• High School diploma or equivalent is required.
• A minimum of 2 years of experience in an environment providing end-user support, delivering information systems hardware, software, or any desktop support technical services or completion of a certificate program or Associate’s Degree from an accredited institution in a related field.
• Hands-on experience with computer hardware; troubleshooting, installing, and configuring Windows operating systems and application software.
• Working knowledge of the Windows desktop operating systems, including Windows 11.
• Working technical knowledge of Windows with an emphasis on setup and troubleshooting.
• Working knowledge of Microsoft Office as well as Microsoft Active Directory Services.
• Working knowledge of common mobile platforms such as iOS, Android, etc.
• Basic knowledge of the Microsoft Office 365.
• Skills required to deploy and maintain standard system images.
• Good prioritization and organizational skills.
• Ability to troubleshoot network connectivity of devices on wired and wireless networks.
• Demonstrated ability to effectively communicate; verbally and in writing including disseminating information to a diverse and multi-level customer base.
• Ability to work independently and follow through on tasks with guidance from management.

Nice To Haves

• Some college and/or Trade School education highly preferred.
• Experience working with networking components and Active Directory is a plus.
• ITIL knowledge, a plus.
• CompTIA A+ is preferred
• CompTIA Network + is preferred

Responsibilities

• Provide computer and device end-user customer support including specification, installation, and testing of computer systems and peripherals within established standards and guidelines.
• Train and orient staff on the use of hardware and software, as appropriate.
• Perform the installation, configuration, and ongoing usability of desktop computers, peripheral equipment, and software within established standards and guidelines.
• Write and maintain IT ticketing, records, and logs, as appropriate.
• Perform physical installation of data center equipment, cabling, and other IT equipment as directed.
• Assist to ensure desktop computers interconnect seamlessly with diverse systems including associated validation systems, file servers, email servers, computer conferencing systems, application servers, and administrative systems.
• May occasionally work with vendor support contacts to resolve technical problems with desktop computing equipment and software.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED