Customer Support Assistant

Alphabe Insight Inc • Dayton, OH

8d • $34,000 - $38,000 • Onsite

About The Position

The Customer Support Assistant plays an important role in ensuring customers receive timely, accurate, and professional assistance. This position involves responding to inquiries, providing product and service information, resolving customer concerns, and supporting daily administrative tasks that contribute to a seamless customer experience. If you enjoy helping people, communicating effectively, and working in a collaborative environment, we'd love to hear from you.

Requirements

• Strong verbal and written communication skills.
• Excellent organizational and time management abilities.
• Customer-focused mindset with strong interpersonal skills.
• Ability to multitask and prioritize responsibilities effectively.
• Problem-solving skills with attention to detail.
• Professional attitude and positive work ethic.
• Ability to work both independently and collaboratively.
• Basic computer proficiency and willingness to learn new systems

Responsibilities

• Respond to customer inquiries in a professional and courteous manner.
• Provide accurate information regarding products, services, and company policies.
• Assist in resolving customer questions and concerns efficiently.
• Maintain detailed and organized customer records.
• Coordinate with internal departments to ensure timely issue resolution.
• Process customer requests and update account information when necessary.
• Support daily administrative and operational activities.
• Contribute to maintaining a positive customer experience at every interaction

Benefits

• Career growth and advancement opportunities.
• Professional training and ongoing development.
• Supportive and collaborative work environment.
• Opportunities to expand professional skills.
• Positive company culture focused on teamwork and success.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed