Customer Support & Analytics- Representative

Penguin Random House US•Westminster, CO

1d•Hybrid

About The Position

Penguin Random House is seeking a dynamic, self-motivated Customer Support and Analytics Representative to join our team in Westminster Maryland. This position can either be office based or remote. The regular working hours for this position are Monday – Friday 8:30 am – 5:00 pm. Candidates must have a professional and natural communication style. The ideal candidate will have the aptitude to cross-train through a broad range of functions and be committed to providing exceptional service. In addition, the ability to work in a dynamic, fast paced and results driven environment – while embracing our high standard of professional ethics is required. Strong listening skills and technical skills to include advanced EXCEL proficiency is essential. Skills assessment will be part of the consideration process. Our support representatives serve as the first point of phone and email contact for our internal and external contacts answering inquiries relating to a variety of product information and problem resolution. An individual that is detail-oriented, motivated by team success and has effective time management skills will be successful.

Requirements

High School diploma or equivalent
Prior customer service experience preferred
Excellent organizational and prioritization skills
Ability to multi-task, work independently & be a self-starter
Excellent PC skills that includes Microsoft Office suite
Strong Excel skills required
Professional written and oral communication skills
Strong analytical and problem solving skills
Ability to work in fast-paced environment
Professional and natural communication style
Aptitude to cross-train through a broad range of functions
Commitment to providing exceptional service
Ability to work in a dynamic, fast paced and results driven environment
Embrace high standard of professional ethics
Strong listening skills
Advanced EXCEL proficiency
Detail-oriented
Motivated by team success
Effective time management skills

Nice To Haves

Some college preferred but not required
SAP and MARC experience preferred

Responsibilities

Serve as the first point of phone and email contact for internal and external contacts.
Answer inquiries relating to a variety of product information.
Provide problem resolution.
Cross-train through a broad range of functions.
Provide exceptional service.