Customer Support Representative

Military Spouse Corporate Career Network•Doral, FL

8d•Onsite

About The Position

Johnstone Supply, North America's leading wholesale distributor of HVACR equipment, parts, and supplies, has a great opportunity to join our team. Over the last seven decades, Johnstone has grown into a multi-billion-dollar industry leader with over 470 distributor branches and 6 distribution centers throughout North America. We work with some of the largest companies in the world, including Daikin/Goodman, Bosch, Copeland, Honeywell, Johnson Controls, and Fujitsu, to provide contractors with world-class products, technical expertise, and quality service. Now is the best time to join Johnstone Supply. Relationship-building is the key to our success, and it shows in everything we do. The Power of Johnstone is everyone who works with us. Our customers, our partners, and our people. Johnstone is growing, and so can you.

Requirements

Ability to speak effectively with customers.
Ability to read, write and comprehend English language.
Ability to complete basic math applications.
Analytical abilities desired in order perform product and equipment research.
Proven abilities to attend to details.
Ability to handle multiple tasks simultaneously, organize and prioritize responsibilities and duties.
Above average communication skills both verbal and written.
Must be able to work with minimum amount of supervision under stressful conditions.
Proficiency in RF Scanner knowledge and experience.
Basic skill level in using computers to do work.
Ability to add, subtract, multiply and divide using whole numbers, common fractions and decimals.
Ability to work in a team environment.
Skill in communicating with others to resolve problems and get results.
Ability to attend to details.
Basic knowledge of JS – HVAC/R products and equipment.
Maintains organized work processes, materials, and files.
Ability to work with others in a team-based environment.
Desire to support and meet the needs of customers, other employees and the company as a whole.

Nice To Haves

Knowledge of HVAC / R equipment and products is more limited with the CSR I who is learning the product lines in their initial 24 – 36 months on the job.
Forklift experience preferred.
Forklift certification is essential.

Responsibilities

Provide prompt and courteous service to customers including: sales, technical product research, preparation of sales quotes and bids for large contractors and key customers, order processing, pricing, promotional activities and all aspects of customer service by handling unique, key account customer needs.
Greet customers on the telephone in a prompt, professional and helpful manner.
Provide prompt, courteous service by listening to the customers needs and requests and respond accordingly.
Handle customer warranty claims and credit returns in a timely fashion by completing all appropriate documentation, receiving product items back prior to processing of any claims or credits in accordance with standard operating procedures (SOP’s).
Enter sales orders into Sales Order Entry System and process credit card payments in accordance with SOP’s.
Answer incoming customer telephone calls and provide all aspects of customer service by: providing quotes or taking sales orders, research products/services and answering general information questions.
Calculate refrigeration load requirements for quotes and bids for refrigeration equipment.
Identify damaged inventory and bring this to the attention of the Store Manager for mark-down and quick sale.
Work the sales counter area during peak periods or for relief of counter sales reps on lunch, as needed.
Assist Account Managers with Key Customers needs, bids, or quotes as requested.
Maintain a neat, clean and professional personal appearance.
Attend training seminars on products and services in order to acquire product knowledge in order to provide informed and effective customer service.
Offer services wherever and whenever necessary to ensure the success of our endeavors.