Customer Support Analyst - PO

UPMC•Pittsburgh, PA

4d•Hybrid

About The Position

At UPMC, we’re all here for the same reason — to make Life Changing Medicine happen. Join our team and you will play a unique and important role in our mission to change healthcare for the better. UPMC is looking for a full-time Customer Support Analyst to support our UPMC Pharmacy Distribution Center located in the South Side of Pittsburgh. This position works standard daylight hours, Monday-Friday. Weekends off! This is a hybrid position, 4 days remote and 1 day in office (typically Tuesdays). Procurement Operations provides services to all integrated facilities and supports the procurement of assigned goods and services. The Customer Support Analyst will Act as SPA (Single Point of Accountability) for inquiries related to requisitioning, purchasing, and the status of goods/services procured. Customer Support Analyst - Procurement Operations works under the direction of Supply Chain Management. The Customer Support Analyst, Procurement Operations will support and assist with development and implementation of Supply Chain initiatives that reduce operational cost and improve service levels. They will focus on the remediation of operational procure to pay process gaps by determining root cause and implementing corrective actions. The Customer Support Analyst must collaborate effectively while managing multiple tasks, tight deadlines, and high pressure situations.

Requirements

Bachelor's degree in Business, Finance, Accounting, Supply Chain Management or related field and 1 years of related work experience required.
Equivalent education and experience.
Act 34

Responsibilities

Support customer inquiries regarding procurement processes, RUSH orders, vendor/item selection, and purchase order status
Maintain and provide sales tax exempt certificates as requested
Develop, review, and maintain procedure documents
Performs related responsibilities as required/assigned
Support purchase order expediting, end user item fulfillment requests, resolution of PO/invoice match exceptions , and facilitate the return of products received (RMA/RGA process)
Respect and maintain the confidentiality of all patient, physician, and hospital related information.
Provide routine training and support on procurement policies & procedures, technology, and customer procure to pay channels
Participate on cross functional teams (internal and external) to support business objectives
Perform a routine review of customer inquiries and identify trends and opportunities for process improvements