Customer Support Agent (Onsite PA)
About The Position
Help people pay smarter for their prescriptions! This role involves managing both inbound and outbound calls to assist participants with a brand-new CMS program designed to make prescription costs more manageable. Participants can spread their prescription drug costs into manageable monthly payments instead of paying all at once. The program is fully compliant, utilizes ledger-based accounting, seamless system integrations, and offers omnichannel participant support with easy opt-in/opt-out enrollment. The Customer Support Agent will be the friendly voice that makes it all make sense.
Requirements
- Friendly, confident, and professional on the phone.
- Goal-driven and detail-oriented.
- Comfortable multitasking (talking + typing).
- Able to follow client and company guidelines precisely.
- Available for evening and weekend shifts post-training.
Nice To Haves
- Familiar with HIPAA (training will be provided).
- Bilingual candidates strongly encouraged to apply — fluency in a second language is a significant plus.
- Type at least 20 WPM.
- Communicate clearly and confidently.
- Think on your feet and stay calm under pressure.
- Bring positive energy and a problem-solving mindset.
- Bilingual or multilingual proficiency is a PLUS.
- Flexibility to work evenings and weekends as scheduled.
Responsibilities
- Manage inbound and outbound calls (about 60–70 inbound calls per day).
- Assist participants with elections and enrollment.
- Answer payment processing questions.
- Provide general prescription payment plan support.
- Offer online account assistance.
- Help with updating member information.
Benefits
- Valuable healthcare experience.
- Sharpened customer service skills.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
