Customer Support Agent (Onsite PA)
About The Position
Looking for a role where you can make a real impact, talk to people all day (in a good way!), and build experience in healthcare and customer support? Help participants navigate a brand-new CMS program designed to make prescription costs more manageable. We help participants spread their prescription drug costs into manageable monthly payments instead of paying all at once — utilizing a new program! This includes fully compliant program support, ledger-based accounting to track participant activity, seamless system integrations, omnichannel participant support, and easy opt-in/opt-out enrollment. You get to be the friendly voice that makes it all make sense.
Requirements
- Friendly, confident, and professional on the phone.
- Goal-driven and detail-oriented.
- Comfortable multitasking (talking + typing = no problem!).
- Able to follow client and company guidelines precisely.
- Available for evening and weekend shifts post-training.
Nice To Haves
- Familiar with HIPAA (nice to have, not required — we'll train!).
- Bilingual candidates strongly encouraged to apply — fluency in a second language is a significant plus.
- Type at least 20 WPM.
- Communicate clearly and confidently.
- Think on your feet and stay calm under pressure.
- Bring positive energy and a problem-solving mindset.
- Bilingual or multilingual proficiency is a PLUS.
- Flexibility to work evenings and weekends as scheduled.
Responsibilities
- Manage both inbound and outbound calls (about 60–70 inbound calls per day).
- Help participants with elections and enrollment.
- Assist with payment processing questions.
- Provide general prescription payment plan support.
- Offer online account assistance.
- Help with updating member information.
Benefits
- Training provided
- Opportunity to build experience in healthcare and customer support
- Sharpen customer service skills
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
