Customer Support Agent

Cayuse Holdings•,

1d•$15 - $17•Remote

About The Position

The Customer Service Representative supports a high‑performing, centralized Business Operations Center by delivering professional, efficient, and timely service to customers across the United States. This role is responsible for responding to inquiries, fulfilling service requests, documenting customer interactions, executing a variety of operational tasks, and contributing to continuous improvement efforts within the center and Workplace Solutions environment. This position aligns with Cayuse’s core values of Innovation, Excellence, Collaboration, Adaptability, and Integrity by fostering technical solutions that meet customer needs, promoting teamwork, and prioritizing quality in deliverables.

Requirements

Requires a high school diploma or GED
Must be able to pass a background check. May require additional background checks as required by projects and/or clients at any time during employment.
Ability to follow instructions for logging into a computer and launching various applications.
Foundation in Microsoft applications
Ability to navigate the applications and programs utilized including opening and closing windows, select portions of text or other items using the mouse, copy/cut and paste text, save and print documents.
Speaks with clarity, and articulation, and is aware of own non-verbal communication.
Effective listening skills including cognitive ability to locate and convey requested information
Ability to successfully handle customer requests and documents in work management tools and applications
Dependable and accountable
Proficient in MS Office, Word, Outlook, PowerPoint, and Excel.

Nice To Haves

Prior call center experience is a plus

Responsibilities

Receives customer inquiries and fulfills requests professionally, efficiently and timely.
Captures and documents details of all customer interactions in a work management tool (ServiceNow) or as determined by the client.
Operates within established guidelines and procedures to independently deliver a full range of ACSC services including but not limited to: receiving customer calls, navigating on-line job aids, managing email correspondence, office services and reservations
Performs a variety of “off-line” tasks related to general business operations of the center and Workplace Solutions
Uses judgment to anticipate customer service needs, resolves routine issues and takes action accordingly and consistently provides high level of quality service.
Identifies, resolves or escalates, and tracks issues.
Recommends process improvements to enhance and improve service and overall performance.
Helps new and developing team members.
Other duties as assigned.