Customer Support Agent

NCR Atleos • Peachtree City, GA

2d • Hybrid

About The Position

Customer Support Agent Location: Peachtree City, GA Hybrid Office: 3 days in office/2 days remote Shift 11a-7pm weekdays Rotate every other weekend 7a-3pm Must be flexible for team vacations/sick days

Requirements

• High school diploma or equivalent
• Excellent verbal and written communication skills
• Strong analytical and problem-solving skills
• Strong teamwork and interpersonal skills
• Strong multi-tasking ability
• Intermediate knowledge of computer networking and Excel
• Prior call center experience
• Experience using ticketing systems preferred

Responsibilities

• Receive and create service requests using customer information (including thorough documentation of problem and subsequent activity).
• Utilize various systems to proactively monitor time-sensitive incidents from end-to-end to meet defined SLAs.
• Engage adequate third-party resolver groups to resolve incidents.
• Ensure reported issues are being handled in timely manner and by appropriate resolver group, using known solutions documented in knowledge base.
• Communicate with customers through various means (oral, written, electronic) until resolve
• Determine priority based on information and documented guidelines
• Follow solutions outlined in knowledge base
• Follow established customer-specific processes

Benefits

• Medical Insurance
• Dental Insurance
• Life Insurance
• Vision Insurance
• Short/Long Term Disability
• Paid Vacation
• 401k

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED