Customer Service Support Agent

State of North Carolina•Raleigh, NC

1d•$39,244 - $46,603•Hybrid

About The Position

The North Carolina Department of Revenue (NCDOR) is seeking an Administrative Support team member for its Customer Service Division in Raleigh. This role involves handling data entry, document scanning, and key updates to maintain system efficiency. No prior tax experience is required, and after training, employees may qualify for a hybrid work schedule. The NCDOR is committed to excellence in tax administration, providing vital public services, and offers excellent benefits, competitive pay, professional development, and career advancement opportunities. They are an equal opportunity employer.

Requirements

Good communicator (both written and verbal) with the ability to express oneself clearly and concisely
Experience with the use of a computer and proficiency in word processing
Demonstrated experience maintaining courteous and professional behavior
Consistently able to type at a speed of 35 WPM with 95% accuracy
High school diploma or General Educational Development (GED) diploma and two years of related administrative experience; or equivalent combination of education and experience.

Responsibilities

Review and validate taxpayer powers of attorney
Index incoming correspondence
Update account information such as address changes and business closures

Benefits

12 paid holidays per year
14 vacation days per year which increases as length of service increases and accumulates year-to-year
12 sick days/year which are cumulative indefinitely
Paid Parental Leave
Paid Personal Observance Leave and Community Service Leave
Longevity pays lump sum payout yearly based on length of service
The best funded pension plan/retirement system in the nation according to Moody's Investor's Service
401K, 457, and 403(b) plans
Eligibility for the Public Service Loan Forgiveness Program
Eligibility for Academic Assistance