Customer Support Admin.

Lot Management•San DIego, CA

18h•Onsite

About The Position

The proactive and detail-oriented Customer Support Administrator is a critical role supporting the General Property (GP) North Region and acting as a key point of coordination for one of the company’s largest clients. This position serves as an extension of both the GP North Operations Manager and the Territory Manager, providing day-to-day operational, administrative, and client support to ensure work is processed efficiently, communication is timely, and projects move forward without delay. This is a highly dynamic, fast-paced role that requires the ability to manage incoming requests, prioritize tasks, and proactively support both internal teams and client needs. Partner with field teams to schedule work, track progress, and ensure timely delivery of services, as well as the development and administration of Statements of Work (SOWs), proposals, and service documentation. Own communication with customers to provide updates, resolve issues, and maintain strong relationships in support of the technicians and building engineers. Manage an organized process to maintain accurate workflows, including requests, records, job tracking, and documentation. Act as a keenly responsive point of contact for customers regarding service requests, work orders, and ongoing projects. Coordinate and manage the full lifecycle of work orders, from intake through completion and follow-up. Monitor service performance, identify gaps, and help drive operational improvements. Ensure strong follow-through on all service commitments and internal processes.

Requirements

Minimum of 3 years of related customer support and department administrative experience.
Familiarity with an industry such as maintenance, facilities, construction, or property management.
Strong organizational and project coordination skills with the ability to manage multiple priorities.
Excellent verbal and written communication skills and a customer-first approach.
Ability to solve problems, prioritize, and drive tasks to completion with minimal supervision.
Intermediate skills in Microsoft Office.
Experience with work order or service management systems.
Desire to be a part of a team and be able to work onsite at the company headquarters in Kearny Mesa, CA.

Nice To Haves

5+ years of related experience is desired.
Previous work in operations, coordination, or administrative support with a similar department, such as property services, facilities, or a field service environment, is strongly preferred.

Responsibilities

Partner with field teams to schedule work, track progress, and ensure timely delivery of services.
Develop and administer Statements of Work (SOWs), proposals, and service documentation.
Own communication with customers to provide updates, resolve issues, and maintain strong relationships.
Manage an organized process to maintain accurate workflows, including requests, records, job tracking, and documentation.
Act as a keenly responsive point of contact for customers regarding service requests, work orders, and ongoing projects.
Coordinate and manage the full lifecycle of work orders, from intake through completion and follow-up.
Monitor service performance, identify gaps, and help drive operational improvements.
Ensure strong follow-through on all service commitments and internal processes.