Customer Support Admin I
About The Position
As a Customer Support Admin I, is responsible for supporting daily customer service and administrative operations. This role plays a key part in invoicing, customer communications, inbound sales support, and customer outreach efforts to ensure accurate billing and a positive customer experience. Why join WRM and affiliated companies? Comprehensive Benefits: Choose from one of three medical plans, based on your needs, dental, and vision coverage, along with 401(k) with 5% company match Career Growth: Training programs and advancement opportunities in wastewater operations and environmental services Paid Time Off: Generous PTO policy accrues from day 1, with floating and company-paid holidays. Additional Perks: Company-paid life and disability insurance, employee assistance program, and more Supportive Leadership: Leadership that values safety, professionalism and growth
Requirements
- High school diploma or equivalent required
- 0–2 years of customer service, billing, or administrative experience preferred
- Proficiency with Microsoft Office and willingness to learn billing systems
- Strong communication and organizational skills
- Attention to detail and ability to manage multiple priorities
- Knowledge of Accounts Receivable and general accounting procedures.
- Able to handle large amounts of paperwork.
- Excellent interpersonal skills.
- Proficiency in troubleshooting and problem-solving.
- Ability to work independently and in a team environment.
- Strong organizational skills and can effectively prioritize multiple tasks.
Nice To Haves
- Sage 100 and MAS 90 experience a plus.
Responsibilities
- Responds to customer inquiries and maintains good customer relations in the sales department.
- Answers incoming phone calls and creates new sales orders for new business
- Handles billing inquiries from the service department and works to find a resolution.
- Reviews invoices to identify any errors before invoice submission.
- Examine existing billing procedures to avoid recurrence of errors.
- Operates in an electronic billing system and works with database software.
- Assists the accounting department in preparing account statements and financial reports.
- Provides invoices to customers through the online portal.
- Generates monthly purchase order services for brokered accounts.
- Coordinates with dispatch to schedule services for brokered accounts.
- Communicates with internal co-workers to streamline the billing process.
- Sorts and files correspondence for end-of-month billing.
- Site survey to measure the grease trap.
- Special projects and other duties as assigned.
- Assists with some marketing projects and outreach programs
Benefits
- Choose from one of three medical plans, based on your needs, dental, and vision coverage, along with 401(k) with 5% company match
- Training programs and advancement opportunities in wastewater operations and environmental services
- Generous PTO policy accrues from day 1, with floating and company-paid holidays.
- Company-paid life and disability insurance, employee assistance program
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
11-50 employees
