Customer Support Admin

Caesars Entertainment•Las Vegas, NV

1d•Onsite

About The Position

WELCOME TO THE EMPIRE! Caesars is one of the biggest names in the world of betting and we are striving to become the largest sports betting platform across America. We share a passion for sports and are industry leaders providing best-in-class service for all our customers. BE HOLD! We have an immediate need for Customer Support Admins to join our team in Las Vegas, NV. Reporting to the Customer Support Manager; you will be assisting our brick and mortar sportsbook employees, handling customer account requests, providing assistance to our betting kiosk operations and supporting our management team. This is an exciting opportunity to join the world’s leading sports betting company.

Requirements

1 + years Customer Support experience
Ability to type 35 words per minute
Ability to Multi-task
Work varied shifts, including nights, weekends and holidays
Good working knowledge of Microsoft Office including Outlook, Word & Excel
Must be able to work independently with minimal supervision
Must be confident in one’s ability to assess situations and make informed decisions
Ability to work through high volume and stressful time periods.
Good interpersonal communication skills
Strong problem-solving skills
Ability to handle a diverse range of activities and effectively prioritize responsibilities
Must be able to sit for extended periods of time
Must be able to lift, carry, pull or push 25lbs
Must be able to type for extended periods of time
Must be able to talk on the phone for extended periods of time
Must be able to write for extended periods of time
Must be able to twist, bend or reach with no significant boundaries
This position will be exposed to sounds at 69 decibels
Regular attendance in the office
This position may be exposed to a smoke-filled environment

Responsibilities

Processing Player Rewards Accounts
Processing and Approving new accounts for our Mobile Betting App
Update Customer Accounts
Generate win/loss statements for customers
Researching lost ticket claims for customers
Process contest applications
Sending replacement rewards cards to customers
Researching Sports book cash discrepancies
Applying approved promotional rewards to customer accounts
Monitoring self-betting kiosk for underage individuals and banned patrons
Monitoring self-betting kiosk for issues.
Requesting maintenance when required
Process Admin Support emails in a timely manner
Responsible for organization and filing of documents to be scanned.
Work in accordance with department policy & procedures to comply with gaming statutes and regulations.
Document retention – removing account applications as per compliance