Customer Support I

Service Experts • Jacksonville, FL

3d

About The Position

The Customer Service Representative I is an entry-level position, typically requiring little to no prior knowledge or experience to assist with routine and standard projects and assignments within the Customer Service family. Works under close supervision. Provides basic assistance to customers by promptly and professionally addressing their inquiries, concerns, and issues. Follows basic procedures to address and resolve customer complaints, ensuring their satisfaction. Records basic customer interactions and transactions accurately in the customer support database for reference and tracking. Guides customers through fundamental troubleshooting steps to diagnose and resolve technical issues with products or services. Educates customers on basic product features, functionalities, and usage to enhance their understanding and improve their experience. Processes customer orders, returns, and exchanges efficiently, following company policies and procedures at a fundamental level. Collaborates with cross-functional teams like sales and technical support to address basic complex customer inquiries or problems. Keeps customers informed about fundamental product updates, new releases, or relevant changes that may impact their usage or experience. Service Experts Heating & Air Conditioning is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. The job description is not intended to be a complete list of all responsibilities, duties or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of Service Experts. Service Experts is committed to making our workplace accessible to individuals with disabilities and will provide reasonable accommodations, upon request, for individuals to participate in the application and hiring process. To request an accommodation, please email [email protected] Company Home Hello, Future Experts! Welcome to our employment portal, the ultimate destination for reviewing our current job listings and submitting your applications online. Our team consists of the very best; we believe in doing what is right for our customers and our employees. We provide our employees with the training, support and an opportunity for unlimited professional growth. Join us and become an EXPERT! Headquartered in Richardson, TX, Service Experts Heating & Air Conditioning provides HVAC and plumbing maintenance and repair to homes and businesses. A strong focus on the customer experience has persisted throughout Service Experts’ history. Even today, Service Experts continues its strong focus on growth. Our goal is to be the best and biggest in the markets we serve. But one thing has always, and will always, define Service Experts: our unwavering commitment to our customers. Looking for the best when it comes to keeping your home safe, comfortable, and highly efficient? There’s an Expert for that.

Requirements

• Minimum Experience: 2+ Years
• Minimum Education: High School Diploma/GED

Responsibilities

• Provides basic assistance to customers by promptly and professionally addressing their inquiries, concerns, and issues.
• Follows basic procedures to address and resolve customer complaints, ensuring their satisfaction.
• Records basic customer interactions and transactions accurately in the customer support database for reference and tracking.
• Guides customers through fundamental troubleshooting steps to diagnose and resolve technical issues with products or services.
• Educates customers on basic product features, functionalities, and usage to enhance their understanding and improve their experience.
• Processes customer orders, returns, and exchanges efficiently, following company policies and procedures at a fundamental level.
• Collaborates with cross-functional teams like sales and technical support to address basic complex customer inquiries or problems.
• Keeps customers informed about fundamental product updates, new releases, or relevant changes that may impact their usage or experience.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees