Customer Support Specialist I

foreUP Golf

3d

About The Position

We are looking for a dynamic, self-motivated Customer Support Specialist to join our Website Support team. As the first point of contact for our website clients, you will manage change requests across multiple CMS platforms. This is an ideal role for someone with a solid foundation in web basics who is eager to sharpen their skills in technical troubleshooting, CSS customization, and client relations within a fast-paced environment.

Requirements

• Communication: Exceptional verbal and written skills; the ability to explain technical concepts to non-technical golf course staff.
• Web Fundamentals: A strong working knowledge of HTML5 and CSS3. You should be comfortable editing styles without breaking layouts.
• CMS Experience: Working knowledge of WordPress and Joomla, including experience with block-based builders and page editors.
• Design Awareness: A basic understanding of web design principles and the ability to recognize clean, effective layouts and identify when something looks off or poorly designed.
• Analytical Thinking: Robust troubleshooting skills and the ability to "reverse engineer" a problem to find a solution.
• Organization: Proficiency in managing multiple tasks simultaneously while maintaining a high level of attention to detail.
• Team Player: A collaborative spirit and a positive, "can-do" attitude that contributes to a supportive team culture.

Nice To Haves

• Familiarity with JavaScript, PHP, or the golf industry is a plus, but not required.

Responsibilities

• Multichannel Support: Provide professional, empathetic assistance to customers via phone, email, and live chat.
• CMS Management: Execute website updates within WordPress and Joomla, including content edits, event calendar management, and pop-up configurations, and more.
• E-commerce & Marketing: Assist clients with online store product management and the creation/deployment of email marketing newsletters.
• Technical Troubleshooting: Identify and resolve client-side issues, utilizing browser inspector tools and basic debugging logic.
• Front-End Styling: Implement custom CSS snippets to align website visuals with client branding and requests.
• Project Flow: Manage a queue of diverse tasks, ensuring tickets are addressed quickly and professionally.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 11-50 employees