Customer Support Specialist I

SQUIRE

3d

About The Position

The Customer Support Specialist I is the first point of contact for our Customers and their clients, providing timely assistance, troubleshooting basic issues, and helping shops and barbers succeed using the SQUIRE platform. This position may work shifts between Monday - Friday, 7:00 am EST – 9:00 pm EST to support SQUIRE’s global customer base.

Requirements

• 1+ years of technical support experience.
• Prior experience and understanding of Android, Apple, Mac, PC technology and operating systems.
• An outside-the-box thinker and problem solver, able to diagnose problems even when there isn’t a manual.
• Ability to work 40 hour work-week.
• Excellent oral and written communication skills.
• Understanding of Payment Processing and Payment devices.
• Flexibility to work weekends/evenings.

Responsibilities

• Respond promptly to customer inquiries through chat, email, and phone.
• Troubleshoot and resolve common technical and account-related issues.
• Escalate complex cases to Tier II or other departments as needed.
• Maintain accurate and detailed records of customer interactions and resolutions.
• Develop a strong understanding of SQUIRE’s products and services to provide effective support.
• Deliver excellent service by ensuring a positive and professional customer experience.
• Identify recurring issues and share feedback with the team to improve processes.
• Contribute to maintaining and updating internal knowledge base articles.

Benefits

• Base Salary ($52,000)
• New hire stock grant
• 100% employer paid medical, dental, and vision insurance for you and your dependents
• 401K plan with company contribution
• Generous PTO and Parental Leave policies

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed