Customer Support Admin

PostcardMania • South Highpoint, FL

1d • Onsite

About The Position

Founded in 1998, PostcardMania is about making small business marketing better, smarter, and a whole lot more fun! We're proud to be one of Tampa Bay's Top 100 Workplaces, and as an Inc. 500 marketing powerhouse, we've built a team of over 350 amazing people and continue to expand our impact. When entrepreneurs want to see real results, they turn to us!

Requirements

• Basic computer skills
• Works well with others
• Very high attention to detail
• Strong customer service and communication skills
• Ability to accurately follow written and verbal instructions
• Comfortable working in a fast-paced environment with changing priorities
• Self-starter attitude. Once trained, you're trusted to take ownership of your work—we don't believe in micromanaging and count on you to get the job done.
• Responsible, strong work ethic, and team player

Responsibilities

• Review and qualify designs and mailings for accuracy and completeness.
• Confirm that design, mailing details, lists, offers, dates, phone numbers, and other campaign information all match.
• Review the entire campaign to ensure the printed and mailed materials align with the customer's goals.
• Process a large amount of information and accurately follow detailed instructions.
• Identify errors, missing information, or potential issues before production or mailing.
• Communicate errors or required corrections professionally to the Customer Support team.
• Work under pressure while meeting deadlines in a fast-paced environment.
• Manage multiple projects simultaneously while maintaining exceptional attention to detail.
• Complete data entry using Microsoft Word, Excel, email, and internal databases.
• Learn and navigate new software quickly.
• Assist with administrative tasks and special projects as needed.
• Occasionally provide customer support by phone or email during periods of high demand.

Benefits

• Medical, Dental, Vision, and Life Insurance
• 401(k), Short-Term Disability, Long-Term Disability, Accident, and Critical Illness coverage
• Paid vacation that increases with length of service
• Six paid holidays: New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, and Christmas Day
• Free on-site yoga twice a week
• Free monthly visits from a local chiropractor, plus many more perks!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed