Americas Reseller Operations-Customer Support Account Manager - B&E Lead

Apple•Austin, TX

About The Position

Apple's Americas Reseller Operations team is seeking a dynamic and motivated Reseller Operations Customer Support Account Manager and Business & Education lead. The role combines management of a critical customer account with business analytics and insight generation for Apple's Business & Education market. The successful candidate will use analytical skills and business judgment to develop insights and solutions, help drive infrastructure strategy and implementation, and improve channel health. The role identifies and leads process and system improvements within Americas Operations and in partnership with Sales and other regions, with the goal of scaling the Business & Education management system. It requires expertise in supply-chain KPIs and complexities, and provides key input to business reviews and planning with cross-functional partners. Success includes creating measurement frameworks that support corrective action and improve customer experience, standardizing account deliverables, and driving measurable operational improvements.

Requirements

Bachelor of Science in Supply Chain, Business, Finance, Economics, Marketing, Engineering, or a relevant field.
At least 5 years of relevant Operations experience.
Extensive experience with reporting, data mining, and ad hoc analytics tools, including working with large quantities of data from multiple sources.
Advanced Excel skills, including macros.
Proven data-driven decision-making skills.
Ability to develop data-driven models, influence peers, and gain acceptance in sensitive situations.
Detail-oriented and self-motivated, with the ability to work independently or as part of a team.
Excellent presentation, listening, verbal, and written communication skills.
Ability to remain poised and positive in a challenging, fast-paced, rapidly changing environment.
Ability to synthesize quantitative and qualitative data.
Ability to think strategically and execute operational strategies that produce measurable improvements.
Experience driving large-scale programs and establishing measurement systems.
Core functional skills in program management, operations, supply chain, logistics, sales support, and business process mapping.
Ability to make decisions and deliver results under tight and stressful timelines, handle ambiguity, work in an unstructured environment, multitask, maintain end-to-end customer focus, and solve problems creatively.
Strong motivation, urgency, self-belief, and drive to achieve excellence.

Nice To Haves

MBA or other advanced degree.
Process improvement experience, including Six Sigma or BPI.
Reseller or telecommunications experience.
Supply/demand planning and logistics experience.

Responsibilities

Manage a critical customer account while driving business analytics and insights for the Business & Education market.
Provide data-driven models and analyze data to guide business decisions.
Aggregate channel insights for Business & Education and influence decisions to optimize sell-through.
Contribute to standardizing account deliverables.
Partner across regions on key initiatives and Business & Education reporting requirements.
Participate in cross-functional teams to take projects from concept through implementation.
Identify process and system improvement opportunities supported by data analysis.
Create measurement frameworks that drive corrective action and improve customer experience.
Lead or participate in cross-functional teams addressing business or systems issues.
Apply knowledge of supply-chain KPIs and complexities to optimize Business & Education channel health and contribute to operational reviews and planning.