OH CS Account Manager

WESTERN STATES ENVELOPE COMPANY•Friendly Village II Mobile Home Park, OH

20d•Onsite

About The Position

Customer Support Account Manager - Build Lasting Relationships and Drive Customer Success! Are you a relationship-driven professional with a passion for delivering exceptional customer experiences? Do you thrive in a dynamic environment where you can make a tangible impact? Join Western States, an industry leader in innovation, and #PlaceYourStampHere as our next Customer Support Account Manager in Walbridge, OH just minutes from Toledo. YOUR IMPACT As a Customer Support Account Manager, you will be the trusted advisor and primary point of contact for our key accounts. Your expertise in building strong client relationships and delivering exceptional support will drive customer satisfaction and loyalty.

Requirements

Demonstrated success in account management or a similar customer-facing role, with a track record of building and maintaining strong client relationships, taking orders, building quotes.
Excellent verbal and written communication skills, with the ability to build rapport and establish trust with customers.
Experienced order taker in a call center environment.
Strong problem-solving and decision-making abilities, with a focus on delivering effective and timely solutions.
A genuine passion for providing outstanding customer service and exceeding customer expectations.
Ability to manage multiple priorities, anticipate customer needs, and work independently in a fast-paced environment.
An enthusiastic, motivated, and positive approach to work, contributing to a collaborative team environment.
Able to perform the essential functions of the position with or without reasonable accommodation.

Responsibilities

Cultivate and maintain strong, long-lasting relationships with assigned customer accounts through proactive communication and engagement.
Serve as the primary point of contact for all customer inquiries, requests, and escalations, ensuring timely and effective resolution.
Order Entry, Building Quotes.
Proactively understand client needs and objectives, collaborating with internal teams to deliver tailored solutions and exceed expectations.
Effectively handle escalations and resolve customer complaints or issues with professionalism and efficiency.
Identify opportunities to upsell additional products or services, contributing to revenue growth and customer value.
Generate insightful reports on customer interactions and account performance, providing valuable insights for continuous improvement.