Customer Supply Chain Specialist

dbrand

5d•Remote

About The Position

This role is for a Supply Chain Specialist who will manage inventory and logistics for a retail partner. The position involves monitoring sales data, identifying and resolving inventory discrepancies, managing rebalancing plans, and coordinating with buyers and third-party logistics (3PL) providers. The ideal candidate will be agile, analytical, collaborative, curious, disciplined, enthusiastic, innovative, a perfectionist, persistent, and reliable. The role requires ensuring inventory is in the right place, in the right quantity, at the right time, and involves monitoring key retail customer programs, analyzing forecasts, and ensuring supply chain readiness for promotions and new product introductions. The specialist will also develop relationships with retail partners, oversee critical supply chain activities, partner on inventory replenishment and planning, analyze sales data, identify trends, and serve as the primary contact for 3PL partners on inventory management and order fulfillment. The role includes tracking 3PL KPIs, investigating and resolving fulfillment exceptions, building dashboards, conducting root-cause analyses, and implementing process improvements. The specialist will also present insights and recommendations to leadership and customer partners.

Requirements

A degree or diploma in Supply Chain Management, Business Management, a related program, or equivalent experience.
Minimum three years’ experience in a supply chain, account management, or logistics analytics role.
Demonstrated analytical and problem-solving skills, with proficiency in data analysis tools, such as Excel and Google Sheets.
An impeccable communication style – your grasp on the English language is flawless.
Detail-oriented, self-sufficient, resourceful, organized, and proactive.
The instinct to help teammates thrive and the openness to learn from past experiences.
The ability to solve complex problems (or know where to find the answer).
Commitment to long-term growth and learning opportunities.
Insights and engagement with the current state of smartphone and mobile technology.

Responsibilities

Serve as the connective tissue between dbrand, our retail partners, and our 3PL network – making sure inventory is in the right place, in the right quantity, at the right time.
Monitor key retail customer programs, cross-functional projects, and strategic initiatives, providing the Supply Chain team with regular milestone updates that nobody has to chase you for.
Review retail customer forecasts and deliver actionable insights that move demand metrics in the right direction.
Ensure complete supply chain readiness for promotions, new product introductions, distribution changes, and item transitions – no last-minute scrambles, no missed launches.
Develop and maintain strong working relationships with buyers, category managers, and retail operations teams.
Oversee and communicate critical supply chain activities impacting retail customer order flows – factory closure schedules, warehouse physical inventory planning, order management process changes, you name it.
Partner with retail customers on store-level inventory replenishment, promotional inventory builds, and seasonal planning.
Analyze point-of-sale data, sell-through rates, and weeks of supply to recommend strategic order adjustments and assortment optimization.
Identify trends in store-level performance, and proactively address service-level gaps or excess inventory risks before they become someone else’s problem.
Serve as the primary point of contact for 3PL partners on inventory management, order fulfillment accuracy, and shipment scheduling.
Track 3PL key performance indicators – including On-Time Shipping, Order Accuracy, and Inventory Accuracy – and hold partners accountable to the standard.
Investigate and resolve fulfillment exceptions, shipping delays, and receiving discrepancies in close collaboration with 3PL teams.
Build and maintain dashboards that track inventory health, fill rates, On-Time In-Full metrics, and retail customer scorecards.
Conduct deep-dive root-cause analyses on supply chain disruptions, service failures, and inventory variances, recommending swift corrective actions.
Identify and implement process improvements to enhance inventory turns, reduce carrying costs, and improve overall supply chain efficiency.
Present key insights and strategic recommendations to internal leadership and external customer partners on a regular cadence.