Customer Supply Chain Specialist

Lindt & Sprüngli (Canada), Inc•Toronto, ON

4d•CA$56,000 - CA$70,000•Hybrid

About The Position

The Customer Supply Chain Specialist serves as a key liaison between customers, sales, and internal teams. This role is responsible for building professional, long-term relationships through accurate and timely order management, proactive problem-solving, process improvement, and exceptional communication. The specialist provides assistance to customers throughout the supply chain process.

Requirements

3–4 years of experience in customer service and order management within an MRP environment, with SAP experience strongly preferred.
Advanced computer skills, including strong proficiency in Microsoft Office and Excel for reporting, analysis, and data management.
Exceptional verbal and written communication skills, with the ability to communicate professionally and effectively with customers and cross-functional teams.
Strong analytical, problem-solving, prioritization, and organizational skills, with the ability to manage multiple competing priorities.
High level of professionalism, attention to detail, and customer service orientation.
Ability to work independently with minimal supervision and collaborate effectively to resolve issues.
Post-secondary education required.

Nice To Haves

Bilingual English/French is an asset.
Supply chain and EDI experience preferred.
Presentation skills are an asset.

Responsibilities

Accurately process, audit, and manage customer orders in SAP, ensuring availability, compliance, and on-time fulfillment.
Monitor open orders from receipt through delivery to ensure timely processing and proactive issue resolution.
Serve as a professional point of contact for customers, responding to inquiries and resolving discrepancies related to stock, availability, shortages, shipment timing, and company policies.
Follow up on stock shortages, shipping issues, and customer-specific requirements, including ticketing, labeling, and other order fulfillment needs.
Communicate order delays, shortages, and service impacts to customers in a timely and professional manner to help mitigate fines and protect service levels.
Complete month-end reporting and closing activities accurately and on schedule.
Prepare and maintain monthly case fill reports and customer scorecards using Excel to support performance tracking and decision-making.
Assist with the audit, reconciliation, and clearing of customer non-compliance charges for assigned accounts.
Process OS&D deductions for assigned customers and provide insights and recommendations to the Customer Supply Chain Manager.
Identify opportunities to improve current policies, procedures, and workflows, and make recommendations to optimize service and efficiency.