Customer Supply Chain Specialist

Lactalis LUSY•Londonderry, NH

2d•Hybrid

About The Position

Ready for more than just a job? Build a career with purpose. At Lactalis in the USA, we’re committed to providing meaningful opportunities for our people to learn, grow, and thrive—whether you’re just starting your journey with us or looking to take the next step in your career. From day one, we offer the tools and support to help you succeed. As the world leader in dairy, Lactalis is a family-owned company with over 85,000 pragmatic and ambitious professionals across the globe. Each day, we’re proud to produce award-winning dairy products that bring people together. In the US, we proudly offer an unrivaled house of beloved brands, including Galbani® Italian cheeses and ricotta, Président® specialty cheeses and butters, Kraft® natural and grated cheeses, Breakstone’s® cottage cheese, Cracker Barrel® , Black Diamond® cheddar, and Parmalat® milk. Our yogurt portfolio includes siggi’s® , Stonyfield Organic® , Brown Cow™ , Oui® , Yoplait® , Go-Gurt® , :ratio® , Green Mountain Creamery® , and Mountain High® , along with a growing family of ethnic favorites like Karoun® , Gopi® , and Arz® . At Lactalis, we live by our core values— Ambition, Engagement, and Simplicity . We foster a workplace where innovation thrives, diverse perspectives are celebrated, and everyone’s unique background and ideas are valued. Even if you don’t meet every qualification, we encourage you to apply. We want to hear about your PASSION , your STORY , and how your EXPERTISE can help us shape the future of dairy. From your PASSION to ours Lactalis US Yogurt, part of the Lactalis family of companies, is currently hiring a Customer Supply Chain Specialist based in Londonderry, NH. The Specialist, Customer Supply Chain will be responsible for providing excellent customer service and maintaining strong professional relationships with assigned customers, sales teams, and the internal supply chain team. The role will lead the order-to-delivery process for assigned accounts. The Specialist, Customer Supply Chain will report to the Manager, Customer Supply Chain.

Requirements

Bachelor’s Degree in Supply Chain Management or Business preferred.
Three to five years’ experience in Customer Service / order management within a manufacturing environment desirable, education can be substituted.
SAP experience preferred.
Must possess strong computer skills, with knowledge of Word and Excel.
Strong written and verbal communication skills.
Strong teamwork and planning skills.
Ability to prioritize and meet deadlines within specified time constraints.
Ability to adapt in a changing work environment.
Comfortable speaking and presenting to large groups.

Responsibilities

Manage the order life cycle from creation through delivery to ensure accuracy and policy adherence which includes terms of sale, lead time, and inventory availability.
Identify internal opportunities to improve service to customers.
Work with partners to implement initiatives that can be shared across customers, geographies, and business units.
Utilize Excel skills to understand and communicate key service metrics internally and externally and to drive customer analytics.
Communicate with customers by tracking order fulfillment and shipment status.
Collaborate with other departments as necessary to process orders: secure appointments, clarify transportation requirements, and monitor fill rate.
Professionally and promptly resolve customer questions and problems by thoroughly researching issues, identifying root causes, and offering solutions.
Demonstrate good business judgment by knowing how to prioritize critical tasks during busy demand patterns.
Complete related records, reports, and documentation required to support assigned customers.
Meet service level expectations as defined by the customer and dedicated customer team.
Other duties as assigned.