Customer Supply Chain Manager (US Export)

Clorox • Alpharetta, GA

1d • Hybrid

About The Position

The Customer Supply Chain Manager acts as the primary liaison between Clorox’s Export customers, the sales organization, and the Center for Logistics. In this role, the manager is responsible for developing a deep understanding of customer requirements and ensuring those expectations are consistently fulfilled. They play a pivotal role in coordinating and executing supply chain activities by partnering closely with Regional Sales and Supply Chain teams to align on order‑management inputs, track promotional performance, and address any supply‑chain‑related challenges. This position will also oversee the Club International business.

Requirements

• BS/BA Degree from an accredited institution (or equivalent experience)
• 6+ years of experience in supply chain management, supply/demand planning, logistics/transportation management or customer service
• 6+ years' experience with desktop & ERP applications
• Working knowledge of Microsoft Office Suite, SAP, EDI and order to Cash processes.
• Ability to think strategically and develop plans for driving supply chain efficiencies.
• Experience using Microsoft Office (Excel, PowerPoint, Power BI, Power Query)
• Formal presentation skills
• Ability to foster and maintain internal and external relationships.
• Ability to influence and collaborate with cross-functional teams.
• Strong planning, organization skills listening, verbal and written communication skills.
• Ability to work independently, proactively, creatively, and efficiently with minimal direction in an unstructured environment
• Experience in identifying, initiating, and driving improvements to processes and work
• Broad understanding of end-to-end supply chain

Nice To Haves

• Knowledge of SAP and exporting requirements (Incoterms, Export documentation, Certificate of Analysis etc.)

Responsibilities

• Partners with Supply Chain and Sales to facilitate the export order to cash process ensuring timely supply of goods from U.S. manufacturing plant(s) and regional distribution centers to AMEA and LATAM.
• Partnering with US Export Sr. Planner to ensure product availability.
• Partnering with US Export Project Managers and business to execute product transitions, new customer set up, pricing actions and other improvements.
• Serving as escalation point for recurring supply chain concerns.
• Responsible to partner with Sales and International stakeholders to improve customer service processes and metrics.
• Responsible for monitoring orders status, identifying, analyzing and removing barriers to fulfill customer service requirements, supported by analytics and tools design to drive effectiveness.
• Use of analytic tools to drive process improvement based in data, trends, root cause and strategic collaboration with stakeholders and customers.
• Accountable for ensuring compliance with Domestic, International, and Company requirements.
• Maintains knowledge of domestic and international regulations as it relates to Hazardous shipments and ensures adherence to regulations for domestic and international transportation.
• Provides guidance to Sales Order team on Customer Supply Chain inquiries and partner with US Import & Export Ops team members to ensure export documentation complies with all U.S. and international government regulations.
• Partner with Global Trade Compliance (GTC) and US Export Foreign Trade Operations (FTO) for any regulatory documentation and adherence.
• Knowledge of Clorox International Company and order to cash processes, Customer policies, price procedures and ensuring compliance with customer portfolio.
• Responsible for continuous improvement of export supply chain processes, aligning with international rules and regulations.
• Partners with IBP and US Export Sr. Planner to support product allocation and sourcing for exports based on inventory policies and fulfillment requirements.
• Partner with key Supply Chain functions to develop strategies to improve supply chain processes, costs for Clorox and the customer.
• Responsible for identifying and implementing process improvements in Customer Ops processes.
• Monitor supply chain performance for export customer(s); conduct regular internal and external review meetings; develop action plans as appropriate by managing customer expectations in accordance with Clorox Operating Principles.

Benefits

• Comprehensive, competitive benefits that prioritize all aspects of wellbeing and provide flexibility for our teammates’ unique needs.
• Robust health plans
• Market-leading 401(k) program with a company match
• Flexible time off benefits (including half-day summer Fridays depending on location)
• Inclusive fertility/adoption benefits
• Eligible for participation in Clorox’s incentive plans

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Number of Employees: 1,001-5,000 employees