Customer Supply Chain Manager – Club

OLLY

4h • $108,847 - $133,036 • Remote

About The Position

The Wellbeing Collective (WBC) is a new Global Business Unit within Unilever, operating with a start-up mindset. In North America, it encompasses brands like OLLY, Liquid I.V., SmartyPants, Welly, Onnit, and Nutrafol, all offering benefit-led products with strong innovation and growth potential. The WBC's mission is to improve consumer health and wellbeing through its science-backed portfolio, aiming to become a leading Health and Wellness organization. The WBC features a unified customer-facing account team for OLLY, ONNIT, SmartyPants, and Welly, allowing for representation of multiple brands and a single voice to customers, while developing best-in-class capabilities. The Customer Supply Chain Manager – Club role reports to the Senior Manager, Costco, and is a key contributor within the WBC team, serving as an important strategic partner for Club channel partners (Costco, Sam’s Club, BJs). This individual is expected to make a positive cultural impact and significantly contribute to optimizing and enhancing customer supply chain support for SmartyPants, Onnit, Welly, and OLLY. Supply excellence is a top priority across all four businesses, and this role will support the development and execution of the current and future Club Supply Chain strategy.

Requirements

• 4-8 years of CPG supply chain management or replenishment experience
• Strong customer-facing experience with club channel
• Proficient in analyzing supply and order/shipment data sets to provide clear status updates and actionable insights.
• Experience in tracking and reporting KPIs to cross functional groups: (OTIF, compliance, chargebacks).
• Ability to navigate multiple levels of an organization, and explain complex topics to non-expert stakeholders
• Experience managing external customer relationships within supply chain
• Relationship building, ability to lead through collaboration & influence vs. complete ownership
• Results oriented with a strong bias for action, ability to take the lead in developing tools & process
• Great organizational skills with an eye for consistency, quality and order
• Fantastic communication skills - listening, verbal, and written
• Ability to drive action independently and carry out responsibilities accurately and efficiently with minimal direction; enterprising in seeking new opportunities for the business
• Dedication to accountability - you ask questions, learn quickly and find solutions
• You are curious – you possess the drive to always be learning and growing, professionally, and personally

Nice To Haves

• Experience with Costco and Sam’s Club

Responsibilities

• Be the go-to Supply Chain expert for all things Club both internally and externally
• Serve as the primary point of contact for Club customers on supply and execution. Build trust and grow relationships to better serve our partners
• Oversee the order fulfillment process, ensuring all goals and targets are met. Address and resolve gaps quickly to ensure on time in full deliveries. Provide weekly reporting and insights specific to each brand and customer
• Track and analyze inventory levels to ensure product availability and minimize out of stocks. Collaborate with operations teams to manage inventory; collaborate with sales to influence the forecast
• Establish and track key KPIs related to supply chain operations and customer satisfaction. Provide regular reports to the leadership team.
• Identify opportunities for process optimization and implement best practices to enhance supply chain efficiency and customer service.
• Work closely with sales, marketing, finance, and operations teams to align supply chain activities with overall business objectives.

Benefits

• An opportunity to work with an intelligent, inspiring, and extraordinarily fun team
• We pay 100% of the premiums for employee-only medical, dental + orthodontics, and vision insurance.
• 4 weeks PTO + paid holidays + 12 Mental Health Days per year
• 100% Paid parental leave, Fertility + Adoption Benefits
• Annual Bonus
• 401(k) plan with Employer Match
• Hybrid Work + Wellness + Cell Phone Stipends
• Free product
• And much more!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed