Manager, Customer Facing Supply Chain

VF Corporation•Denver, CO

1d•Hybrid

About The Position

As the Manager, Customer Facing Supply Chain, you will be responsible for developing and maintaining strategic supply chain partnerships with key customers and brands. This role involves assessing customer and internal operational needs, identifying opportunities for operational improvements, and ensuring alignment with Key Performance Indicators (KPIs). You will enhance various functional areas including planning, distribution, logistics, and orderbook management, while ensuring adherence to service models and driving continuous improvement initiatives.

Requirements

Bachelor’s degree or equivalent from four-year college or university
Equivalent years of experience in a substantially similar industry may be considered in lieu of a degree, as determined by the nature of the specific job and the hiring manager’s criteria
Minimum of 5 years of related experience in E2E supply chain management

Nice To Haves

Bachelor’s degree with a preferred concentration in Engineering, Supply Chain or Business Management

Responsibilities

Forge strong Supply Chain partnerships with strategic customers to continuously assess their needs
Identify opportunities for operational improvement and efficiency
Explore potential new business models and capabilities
Ensure adherence to service models in collaboration with internal stakeholders
Validate customer operational terms in the supply chain domain for any contractual agreements
Align VF performance measurements with customers' KPIs
Measure our performance as our accounts measure us
Create a KA 360 view to increase visibility on key critical indicators
Lead projects to streamline operations, create efficiencies, deliver cost savings and ensure compliance across our supply chain
Work across our brands and internal teams on ad-hoc customer facing initiatives
Establish regular communication with key customers and internal partners to explore requirements, identify operational enhancement opportunities, and consider potential new business models (e.g., direct shipment)
Collaborate with key functions to ensure customer and functional operational needs are analyzed and prioritized accordingly
Represent the needs of the customer within the VF process to elevate operational excellence
Work with internal functions to define and ensure service execution in line with customer needs
Ensure alignment between VF performance measurement and customers' KPIs – we must measure ourselves as the customer measures us
Validate customer supply chain requirements for feasibility and adherence to service model guidelines, especially when deviations occur from standard conditions
Perform root cause analysis on key operating processes from order collection to invoicing and returns to maximize efficiency and support achieving SLAs
Drive cost-to-serve optimization initiatives, detecting inefficiencies and addressing improvements