Customer Supply Chain Lead

Chamberlain Group•Oak Brook, IL

About The Position

Chamberlain Group (CG) is a global leader in intelligent access and Blackstone portfolio company. Powered by our myQ technology, we make access simple and secure for millions of homeowners, businesses, and communities worldwide. Our flagship brands, LiftMaster® and Chamberlain® , are found in 51+ million homes, and 14 million+ people rely on the myQ® app daily. This role will deliver proactive supply chain solutions to customers and channels through the development of robust customer supply chain sensing capabilities and collaboratively managed project action plans. It will lead Supply Chain Joint Business Planning with strategic customers, represent Chamberlain Group in customer-facing discussions, and translate customer insights into actionable supply chain strategies. The role drives cross-functional alignment, proactively identifies risks and opportunities, and influences outcomes that improve service, reliability, and mutual business performance. It implements and tracks key performance metrics to measure the impact of customer experience improvement initiatives and demonstrates their value. The position creates and promotes a business-wide culture of continual improvement to consistently drive operational and functional supply chain improvements that are most valuable to customers and Chamberlain Group. It manages the successful execution of customer promotional events through coordination and communication between customers, Procurement and Logistics functions, as well as Chamberlain Group's functional contacts in Sales, Demand Planning, Warehouse Operations, Transportation and Customer Service. The role develops immediate and long-term corrective action plans in cooperation with Chamberlain Group’s Supply Chain for identified service issues and failures. It monitors and communicates key Supply Chain performance measurements as defined by ongoing development of customer-specific targets and measures and reconciles to customer-defined scorecards. It creates shared value by identifying opportunities to visibly and meaningfully elevate the customer experience using tools such as customer journey mapping and design thinking. The role drives continued improvement in customer experience through building strong cross-functional relationships and leverages these relationships to influence the strategy and operations of each function. The position also requires compliance with health and safety guidelines and rules, maintaining confidentiality, and contributing to team efforts.

Requirements

Bachelor's Degree
5+ years of experience
Excel
Analytical skills
Customer service skills
Ability to understand customer experience

Responsibilities

Deliver Proactive Supply Chain Solutions to customers and Channels through the development of robust customer supply chain sensing capabilities and collaboratively managed (internal and customer) project action plans
Lead Supply Chain Joint Business Planning with the strategic customers and represents Chamberlain Group in customer-facing discussions and translates customer insights into actionable supply chain strategies
Drive cross-functional alignment, proactively identifying risks and opportunities, and influencing outcome that improve service, reliability, and mutual business performance
Implement and track key performance metrics to measure the impact of customer experience improvement initiatives and demonstrate their value
Create and promote a business-wide culture of continual improvement to consistently drive the kinds of operational and functional supply chain improvements which are most valuable to customers and Chamberlain Group
Manage successful execution of customer promotional events through the coordination and communication between customers Procurement and Logistics functions as well as Chamberlain Group's functional contacts in Sales, Demand Planning, Warehouse Operations, Transportation and Customer Service
Develop immediate and long-term corrective action plans in co-operation with Chamberlain Group’s Supply Chain to identified service issues and failure
Monitor and communicate key Supply Chain performance measurements as defined by on-going development of customer specific targets and measures and reconcile to customer-defined scorecards
Create shared value by identifying opportunities to visibly and meaningfully elevate the customer experience using tools such as customer journey mapping and design thinking
Drive continued improvement in customer experience through building strong cross-functional relationships and leverage the relationships to influence the strategy and operations of each function
Comply with health and safety guidelines and rules; managers should also ensure compliance across their teams.
Protect Chamberlain Group’s reputation by keeping information confidential.
Maintain professional and technical knowledge by attending educational workshops, reading professional publications, establishing personal networks, and participating in professional societies.
Contribute to the team effort by accomplishing related results and participating on projects as needed.