Customer Success

HeyMilo • Toronto, ON

46d

About The Position

HeyMilo is one of the fastest-growing AI recruiting platforms, backed by leading Silicon Valley investors and trusted by top staffing agencies, BPOs, and Fortune 100 corporates. Our AI agents automate candidate engagement, eliminate fraud, accelerate screening, and help hiring teams make better decisions dramatically, faster.
As demand surges, we’re expanding our Customer Success team. We’re looking for A-player CSMs who are obsessed with customer outcomes, can onboard customers with excellence, and can confidently navigate integrations with ATS and HR systems.

Requirements

• A strong CSM or client-facing operator experienced in onboarding, adoption, and account growth for SaaS platforms.
• Confident navigating technical workflows, ATS/HRIS integrations, APIs, and troubleshooting setup issues.
• Excellent communicator who can simplify complex concepts and influence senior stakeholders at staffing firms and Fortune 100s.
• Exceptionally customer-obsessed, proactive, and focused on delivering outcomes—not just activity.
• Thrives in a fast-paced, high-growth environment where urgency, ownership, and excellence are expected.
• Analytical and curious, comfortable digging into workflows, data, and hiring processes.

Nice To Haves

• Familiarity with ATS/HRIS platforms (Bullhorn, Avionté, Greenhouse, Workday, Lever, Dayforce) is a major plus.

Responsibilities

• Own onboarding end-to-end, ensuring customers go live quickly—configuring workflows, managing ATS integrations (Bullhorn, Avionté, Greenhouse, Workday, etc.), and driving early adoption.
• Manage a portfolio spanning staffing agencies, BPOs, and Fortune 100 enterprise customers, guiding them through activation, usage optimization, and ongoing success.
• Lead QBRs, strategy reviews, and workflow assessments tied to measurable ROI.
• Build deep relationships with TA leaders, HR executives, Recruiting Directors, and Operations stakeholders.
• Identify expansion opportunities based on volumes, adoption patterns, and business goals.
• Monitor account health, usage trends, and integration performance; proactively resolve roadblocks.
• Collaborate with Product and Engineering to relay customer insights and influence roadmap direction.
• Ensure smooth transitions across Sales → Onboarding → Success to maximize adoption and retention.

Benefits

• Join a hyper-growth company transforming high-volume hiring across multiple industries.
• Work alongside top performers who value excellence and celebrate big wins.
• Own high-impact customer relationships that directly influence our product and trajectory.
• Be part of a culture driven by customer outcomes, speed, and continuous improvement.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed