Customer Success Manager

Huzzle • Lakeland, FL

3d • Remote

About The Position

We are hiring a Client Success Manager for a remote, high-impact role focused on onboarding, execution, and client relationship management. This is an operations-driven position, not a coaching role. You will act as the bridge between client expectations and internal delivery, ensuring seamless onboarding, efficient project execution, and a premium client experience. This role is ideal for someone who thrives in fast-paced environments, takes ownership of outcomes, and excels at managing multiple moving parts with precision.

Requirements

• 3–5 years of experience in Client Success, Account Management, or Project Management
• Proven experience managing high-value client relationships
• Strong organizational and operational execution skills
• Ability to manage multiple priorities and tight deadlines
• Excellent written and verbal communication skills
• Experience with CRM and project management tools

Nice To Haves

• Experience working in a digital marketing agency environment
• Familiarity with tools such as GoHighLevel, Slack, ClickUp, or similar platforms
• Understanding of digital marketing workflows, funnels, and client delivery systems
• Experience coordinating done-for-you services or implementation projects

Responsibilities

• Own and manage the full client onboarding process from kickoff to activation
• Collect required assets, documentation, and system access
• Set clear expectations, timelines, and deliverables
• Ensure clients feel confident, organized, and supported from day one
• Coordinate internal teams to ensure timely delivery of services
• Track timelines, milestones, and responsibilities across projects
• Maintain accurate CRM and project management systems
• Identify and resolve bottlenecks proactively to ensure smooth execution
• Serve as the primary operational point of contact for clients
• Manage day-to-day communication, updates, and logistics
• Provide clarity on next steps, deliverables, and timelines
• Escalate strategic issues or risks when necessary
• Ensure all deliverables meet internal quality standards
• Maintain clean documentation and organized tracking systems
• Proactively reduce churn through strong communication and follow-through
• Uphold a high standard of client experience at all stages

Benefits

• Competitive salary
• Performance bonuses tied to retention, upsells, and referrals
• Work with a high-growth agency delivering measurable client outcomes
• Ongoing learning: Certifications, mentorship, and professional development

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed