Customer Success Technician - Utah

Clayton•Murray, UT

19h•$55,000 - $62,000•Onsite

About The Position

As a Customer Success Technician in our Utah Communities, you will manage the back-end construction activities while interacting with Customers, Trade Partners, municipalities, and other Oakwood associates to deliver a high-quality home. You will assist the front-end Builder with daily supervision and execution of the construction schedules to deliver homes on schedule through adherence to even-flow production. You will conduct Demonstration and Verification walkthroughs with Customers before closing, deliver all homes with Zero Defects at the time of closing, and coordinate and manage Trade Partners to deliver high-quality homes while meeting budgets. You will also conduct daily inspections of every home to ensure the work is completed to Oakwood’s specifications, and the job site is ready for the following Trade Partner. Coordination with the Community Teams and Support Center to maintain accurate records and with Customer Care Associates to ensure homeowner issues are quickly resolved are key aspects of this role. You will also call and walk required inspections, create and manage multiple punch lists, and maintain a clean job site for Trade Partners, Customers, and municipalities. Cross-training with other Associates to learn new skills needed for advancement, taking responsibility for the job site when other managers are absent, performing related projects as assigned, and maintaining compliance with all company policies and procedures are also part of this role.

Requirements

Desire to learn about the residential construction industry
Excellent organization and project management skills
Excellent ability to multi-task, strong attention to detail, effectiveness at prioritization, and very adaptable
Good verbal and written communication skills, including communication with internal and external customers
Ability to work under pressure and meet deadlines while maintaining a positive attitude and providing exemplary customer service
Ability to hold oneself accountable and possess a high degree of self-awareness
Valid driver’s license and reliable vehicle
Ability to perform the essential job functions consistently safely and successfully with the ADA, FMLA, and other federal, state, and local standards, including meeting qualities and / or quantitative productivity standards
Ability to maintain regular, punctual attendance consistent with the ADA, FMLA, and other federal state local standards
Know and understand the Core Values and adhere to all company policies and procedures
Must be willing to participate in a Rotational Emergency on call Schedule that includes some nights and weekends

Nice To Haves

Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA, and other federal, state, and local standards, including meeting qualitative and/or quantitative productivity standards
Ability to maintain regular, punctual in person attendance consistent with the ADA, FMLA, and other federal, state, and local standards
Must be able to lift and carry up to 25 pounds
Must be able to talk, listen and speak clearly

Responsibilities

Assist the front-end Builder with daily supervision and execution of the construction schedules to deliver homes on schedule through adherence to even-flow production
Conduct Demonstration and Verification walkthroughs with Customers before closing
Deliver all homes with Zero Defects at the time of closing
Coordinate and manage Trade Partners to deliver high-quality homes while meeting budgets
Conduct daily inspections of every home to ensure the work is completed to Oakwood’s specifications, and the job site is ready for the following Trade Partner
Coordinate with the Community Teams and Support Center to maintain accurate records
Coordinate with Customer Care Associates to ensure homeowner issues are quickly resolved
Call and walk required inspections
Create and manage multiple punch lists
Maintain a clean job site for Trade Partners, Customers, and municipalities
Cross-train with other Associates to learn new skills needed for advancement
Take responsibility for the job site when other managers are absent
Perform related projects as assigned
Maintain compliance with all company policies and procedures
Be available to a rotating emergency on call schedule to support all Market teams and customers base needs
Other duties as assigned