Customer Success Technician - Utah

Clayton•Murray, UT

17h•$55,000 - $62,000•Onsite

About The Position

As a Customer Success Technician in our Utah Communities, you will manage the back-end construction activities while interacting with Customers, Trade Partners, municipalities, and other Oakwood associates to deliver a high-quality home. You will assist the front-end Builder with daily supervision and execution of the construction schedules to deliver homes on schedule through adherence to even-flow production. This role involves conducting Demonstration and Verification walkthroughs with Customers before closing, delivering all homes with Zero Defects at the time of closing, and coordinating and managing Trade Partners to deliver high-quality homes while meeting budgets. You will also conduct daily inspections of every home to ensure work is completed to Oakwood’s specifications and the job site is ready for the following Trade Partner. Coordination with Community Teams and the Support Center is essential for maintaining accurate records, as is coordinating with Customer Care Associates to ensure homeowner issues are quickly resolved. The role includes calling and walking required inspections, creating and managing multiple punch lists, and maintaining a clean job site for Trade Partners, Customers, and municipalities. Cross-training with other Associates is encouraged for skill development and advancement. You will take responsibility for the job site when other managers are absent and perform related projects as assigned, while maintaining compliance with all company policies and procedures.

Requirements

Desire to learn about the residential construction industry
Excellent organization and project management skills
Excellent ability to multi-task, strong attention to detail, effectiveness at prioritization, and very adaptable
Good verbal and written communication skills, including communication with internal and external customers.
Ability to work under pressure and meet deadlines while maintaining a positive attitude and providing exemplary customer service.
Ability to hold oneself accountable and possess a high degree of self-awareness
Valid driver’s license and reliable vehicle
Ability to perform the essential job functions consistently safely and successfully with the ADA, FMLA, and other federal, state, and local standards, including meeting qualities and / or quantitative productivity standards.
Ability to maintain regular, punctual attendance consistent with the ADA, FMLA, and other federal state local standards.
Know and understand the Core Values and adhere to all company policies and procedures.
Must be willing to participate in a Rotational Emergency on call Schedule that includes some nights and weekends

Nice To Haves

Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA, and other federal, state, and local standards, including meeting qualitative and/or quantitative productivity standards.
Ability to maintain regular, punctual in person attendance consistent with the ADA, FMLA, and other federal, state, and local standards.
Must be able to lift and carry up to 25 pounds.
Must be able to talk, listen and speak clearly

Responsibilities

Assist the front-end Builder with daily supervision and execution of the construction schedules to deliver homes on schedule through adherence to even-flow production
Conduct Demonstration and Verification walkthroughs with Customers before closing
Deliver all homes with Zero Defects at the time of closing
Coordinate and manage Trade Partners to deliver high-quality homes while meeting budgets
Conduct daily inspections of every home to ensure the work is completed to Oakwood’s specifications, and the job site is ready for the following Trade Partner
Coordinate with the Community Teams and Support Center to maintain accurate records
Coordinate with Customer Care Associates to ensure homeowner issues are quickly resolved
Call and walk required inspections
Create and manage multiple punch lists
Maintain a clean job site for Trade Partners, Customers, and municipalities
Cross-train with other Associates to learn new skills needed for advancement
Take responsibility for the job site when other managers are absent
Perform related projects as assigned
Maintain compliance with all company policies and procedures
Be available to a rotating emergency on call schedule to support all Market teams and customers base needs
Other duties as assigned