Customer Success
About The Position
The Customer Success role at Part Analytics, an Altium Company, focuses on empowering manufacturing companies to accelerate product development, improve profit margins, and uncover supply chain risks through AI-powered supply management software. This position involves delivering expert training, providing ongoing platform support, managing client relationships, identifying cost-saving opportunities, supporting strategic negotiations, and promoting new features. The role requires a deep understanding of procurement and supply chain processes, excellent communication skills, and the ability to collaborate effectively with cross-functional teams.
Requirements
- Minimum of 5 years of Account Management or Customer Success Management experience in supply chain, consulting, B2B SaaS or Electronics industries.
- Bachelor's degree in Business, Supply Chain Management, or a related field.
- Proven experience delivering advisory services, preferably in the SaaS, supply chain, or procurement domain.
- Strong understanding of supply chain processes and best practices.
- Deep understanding of direct material sourcing processes in manufacturing.
- Ability to travel to client sites as needed (if applicable).
- Strong analytical and problem-solving skills to provide insightful analysis.
- Ability to effectively communicate complex concepts and insights to diverse stakeholders.
Nice To Haves
- Certifications in relevant technologies or methodologies (e.g., APICS, Lean, Six Sigma) are a plus.
Responsibilities
- Deliver targeted, applied expert training sessions tailored to the unique requirements of Direct Material/Electronics Sourcing professionals.
- Provide ongoing support to optimize the platform adoption based on evolving business needs.
- Manage relationships at different levels of client’s organization from user level to VP level.
- Organize and lead business reviews with key stakeholders (Director, VP level) at client organization.
- Identify and summarize compelling direct material cost savings opportunity insights generated by Part Analytics’ platform.
- Collaborate with clients to develop strategies for realizing identified savings opportunities.
- Provide best-practice enablement for clients, offering strategic negotiation support to achieve exceptional results in procurement and sourcing activities.
- Share insights and tactics to strengthen clients' negotiation capabilities.
- Evangelize new features of Part Analytics’ platform to clients, demonstrating their value and potential impact and identify upsell/cross sell opportunities.
- Work closely with product teams to refine and enhance new concepts, ensuring alignment with client needs and industry trends.
Benefits
- Flexible and inclusive work environment
- Remote work option
- Employee Resource Groups
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
