Customer Success Team Member

Telarus•Sandy, UT

2d•$55,000 - $75,000•Remote

About The Position

Telarus is the #1 global technology solutions distributor focused on accelerated partner success through unparalleled resources, support, and education. We are professionally committed to providing the highest quality partner care. We are growing our Customer Success Team and have two internal opportunities: Customer Success Specialist (Support) and Customer Success Manager. We are looking for individuals passionate about delivering exceptional customer experiences, building strong relationships, and working in a collaborative, fast-paced environment.

Requirements

Highly organized
Detail-oriented
Enjoys solving problems in a fast-paced environment
Relationship-focused
Consultative
Passionate about helping customers maximize the value of their technology investments.

Responsibilities

Delivering operational and customer support to ensure an exceptional customer experience.
Working closely with customers, suppliers, and internal teams to resolve service issues.
Supporting order implementations.
Coordinating escalations.
Maintaining accurate customer data.
Assisting with reporting.
Managing an assigned portfolio of customers by building strong relationships.
Driving customer retention.
Identifying growth opportunities.
Supporting service renewals.
Partnering closely with advisors and customers to provide proactive account management.
Delivering strategic recommendations.
Resolving customer needs.
Ensuring long-term customer success.