Customer Success

Meter•San Francisco, CA

6d•$97,600 - $164,000•Hybrid

About The Position

The internet runs the world. Every purchase you make, video call you join, it is all packets flowing through networks. But those networks have not changed for decades. They are brittle, complex, and surprisingly hard to set up in an enterprise space. We started Meter to build better networks. We had to build everything from the ground up: designing and building our own enterprise hardware, intuitive software, and streamlined operations to deliver great outcomes for our customers. Today, we build and deploy these networks at scale. Ambitious companies and enduring institutions like Bridgewater, Lyft, and Reddit rely on Meter to keep their thousands of employees and locations online and productive. IT teams are bought into Meter’s outcomes-driven model, but are still adapting to a world where they aren’t managing every part of the network themselves. Your job is to ensure that transition is successful by earning trust, driving expansion and ultimately making Meter the default connectivity solution for every single customer. This role is critical to Meter's success Meter’s next phase of growth depends not just on winning new customers, but on consistently proving that we can replace decades of legacy infrastructure. Every interaction shapes whether a customer doubles down on us or falls back to the status quo. As an early member of the team, you’ll help define the Customer Success function and directly influence how we scale. We deploy networks across a wide range of customers, from healthcare clinics and school districts to logistics hubs, retail chains, and professional services firms. Customer Success is responsible for delivering a consistent, high-quality experience across this diversity, ensuring that Meter becomes a trusted, long-term connectivity partner.

Requirements

You know how to communicate.
You pay close attention to details.
You want to own the outcome.
Your customer-facing instincts are strong.
You know how to read what someone actually needs, not just what they are asking for.

Nice To Haves

This role is not a fit for someone who wants to manage a small number of high-complexity accounts, or who is only motivated by commercial deal-making.
You care about whether Meter wins, not just whether your accounts are healthy.
The operational challenges genuinely interest you: What does enabling independence for customers look like? How do you balance speed, quality, and scale? How do you measure success?

Responsibilities

Manage a high-volume book of accounts across a range of sizes and verticals.
Kick off relationships with new customers, setting clear expectations for a successful partnership.
Align on maintenance windows, hardware upgrades and change freezes during peak season.
Run dashboard walkthroughs with IT administrators.
Partner with Marketing to build customer-focused resources.
Partner with Meter Support to build standard playbooks for common customer tickets.
Audit accounts that have been quiet and determine necessary actions.
Schedule in-person QBRs for a subset of accounts.
Review expansion signals and proactively engage to discuss connectivity needs.
Debrief support escalations with the engineering team, translating customer pain points into actionable feature requests.