Customer Success Team Member

Telarus•Sandy, UT

9h•Remote

About The Position

Telarus is the #1 global technology solutions distributor focused on accelerated partner success through unparalleled resources, support, and education. We are professionally committed to providing the highest quality partner care. Telarus offers a competitive salary and a comprehensive benefits plan including 401k with matching and flexible PTO. We're Growing Our Customer Success Team! We're excited to announce two internal opportunities within the Customer Success department. If you're passionate about delivering exceptional customer experiences, building strong relationships, and working in a collaborative, fast-paced environment, we'd love to hear from you. Customer Success Specialist (Support): The Customer Success Specialist is responsible for delivering operational and customer support to ensure an exceptional customer experience. This role works closely with customers, suppliers, and internal teams to resolve service issues, support order implementations, coordinate escalations, maintain accurate customer data, and assist with reporting. The ideal candidate is highly organized, detail-oriented, and enjoys solving problems in a fast-paced environment while supporting both customers and the Customer Success team. Customer Success Manager: The Customer Success Manager is responsible for managing an assigned portfolio of customers by building strong relationships, driving customer retention, identifying growth opportunities, and supporting service renewals. This role partners closely with advisors and customers to provide proactive account management, deliver strategic recommendations, resolve customer needs, and ensure long-term customer success. The ideal candidate is relationship-focused, consultative, and passionate about helping customers maximize the value of their technology investments.

Requirements

Highly organized
Detail-oriented
Enjoys solving problems in a fast-paced environment
Relationship-focused
Consultative
Passionate about helping customers maximize the value of their technology investments

Responsibilities

Delivering operational and customer support to ensure an exceptional customer experience.
Working closely with customers, suppliers, and internal teams to resolve service issues.
Supporting order implementations.
Coordinating escalations.
Maintaining accurate customer data.
Assisting with reporting.
Managing an assigned portfolio of customers by building strong relationships.
Driving customer retention.
Identifying growth opportunities.
Supporting service renewals.
Partnering closely with advisors and customers to provide proactive account management.
Delivering strategic recommendations.
Resolving customer needs.
Ensuring long-term customer success.