Customer Success Support

Scanifly

1d•Remote

About The Position

Scanifly is a mission-driven company driving the clean energy transition through the cutting edge technologies of reality capture 3D modeling, cloud computing and AI. Our platform empowers contractors globally to sell, survey, engineer, install and operate home electrification projects with greater accuracy, efficiency and worker safety. We are motivated by the opportunity to transform how energy projects are developed, by the larger impact this will have on the environment, and in support of a more resilient and independent energy system. We are looking for individuals who thrive in a fast-paced environment, approach their craft with passion, proactiveness, and a team-first attitude. Let Scanifly is an equal opportunity employer. We expect all employees to maintain an inclusive environment, free from discrimination and harassment. We expect all employees to lead with empathy, respect and kindness. We do not discriminate on the basis of race, gender, religion, color, national origin, sexual orientation, age, marital status, veteran status, or disability status.

Requirements

Must be located in MST or PST
Able to work 2-6pm PST Mon-Fri
Ability to communicate effectively with clients
Self-starter
Resilient
Accountable
Optimist
Has a desire to innovate and find solutions

Nice To Haves

Familiarity with solar design and installation preferred, roofing and construction considered

Responsibilities

Day to day support on software chat and email
Conduct daily reviews of the design queue, ensuring a smooth process
Troubleshoot issues while maintaining client communication and collaboration with colleagues
Participate in day to day Customer Success support initiatives